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    Principal Support Account Manager - Johannesburg, South Africa - Oracle

    Oracle
    Oracle Johannesburg, South Africa

    1 day ago

    Default job background
    Regular Employee
    Description

    What you will do

    Renewals Management:

  • Drive the renewal of Oracle's contracts to existing customers.
  • Proactively work with customers to renew and close contracts in South Africa and Botswana. This will require travel to Botswana at least once per quarter.
  • Develop and implement account plans to increase the support business.
  • Institute governance and communications between the customer and Oracle lines of business.

    • Customer Engagement:

  • Engage with senior management regularly, educating them on business practices and contractual implications.
  • Ensure customer awareness and understanding of applicable elements of the Oracle portfolio.
  • Handle exceptions for customers with renewal issues; identify and transfer potential opportunities to sales representatives.
  • Monitor renewals progress, manage risks, and drive past due renewals to closure.
  • Lead executive communication during crises or reputation-threatening events affecting the support business.

    • Leadership and Oversight:

  • Lead all aspects of and guide the activities of other Oracle employees on our largest accounts.
  • Conduct frequent face-to-face meetings or Zoom calls with customers.

    • Career Level -

    Desired Experience

    Sales and Account Management:

  • Consistent track record meeting sales objectives, including quota and efficiency attainment.
  • Strong background in account management sales and revenue growth.
  • Experience achieving objectives through influence rather than direct control.
  • Boardroom-level sales/customer interaction experience – successfully selling at top management levels.

    • Oracle Product Knowledge:

  • Proven knowledge of Oracle's various products and maintenance contracts.
  • Ability to educate customers on business practices and contractual implications.

    • Communication and Presentation Skills:

  • Strong customer-facing communication and presentation skills.
  • Experience in negotiation.

    • Work Experience & Training:

  • Recommended 7 to 10 years of professional experience.
  • Non-routine and complex work involving advanced technical/business skills.
  • Understanding of various technical architectures and operating systems.
  • Industry experience is desired.

    • Team Collaboration:

  • Ability to work as a leading contributor individually and as a team member.
  • Provide direction and mentoring to others.
  • Work with colleagues both in South Africa and Sub-Saharan Africa team.
  • This may require travel to Kenya once a year for an Africa team meeting.

    • Sales/Business Development:

  • Sales/Business Development experience is desirable.

    • What we will offer you

  • A competitive salary with exciting benefits
  • Learning and development opportunities to advance your career
  • An Employee Assistance Program to support your mental health
  • Employee resource groups that champion our diverse communities
  • Core benefits such as life insurance, and access to retirement planning
  • An inclusive culture that celebrates what makes you unique

    • In line with our obligations under the Employment Equity Act 1998, preference will be given to candidates from designated groups.

    At Oracle, we don't just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

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