Kgothatso Terrance Ramabele

My name is Terrance Ramabele, I am a very dedicated and compassionate customer service representative with 2 years of practical experience in the Customer service industry, holding a customer service and complaint management certificate paired with a customer essentials certificate, With a strong background in handling customer inquiries, resolving issues, and ensuring customer satisfaction, I strive to create positive experiences for every interaction. Skilled in active listening, problem-solving, and effective communication, I am committed to delivering top-notch service and building strong relationships with customers. Eager to contribute my expertise to a dynamic team and exceed customer expectations.

I am proven to remain calm under pressure and skillfully handle difficult customers and high stress situations . Consistently developing strong relationships with Customers through empathetic communications, respectful attitude and excellent customer service.

During my time as a customer service representative at Bolt, I gained valuable experience in providing support to users of the platform. I handled a wide range of customer inquiries, including resolving issues with rides,, payments, and account management through various channels such as phone, email, whatsapp and live chat. I demonstrated strong communication skills and empathy in addressing customer concerns and ensuring a positive experience. Additionally, I collaborated with other team members to streamline processes and improve overall customer satisfaction. My time at Bolt equipped me with the ability to work effectively in a fast-paced environment and deliver high-quality service to users. I am adept at active listening, empathizing with customers, and providing personalized solutions to meet their needs. Additionally, I have experience in upselling products and services, as well as maintaining accurate records of customer interactions. My goal is always to deliver exceptional service and create positive experiences for customers and customer retention. 

My most relevant education includes a matric certificate. I have also obtained certifications in the customer service industry to enhance my knowledge and skills in these area or industry. Additionally, I have completed learner ships related to customer service using tools like Excel, word, outlook and power point and have developed knowledge in all this. My education has equipped me with a very strong foundation in the customer service industry, preparing me for a successful career in these field