
Kgothatso Terrance Ramabele
Customer Service / Support
Services offered
My name is Terrance Ramabele, I am a very dedicated and compassionate customer service representative with 2 years of practical experience in the Customer service industry, holding a customer service and complaint management certificate paired with a customer essentials certificate, With a strong background in handling customer inquiries, resolving issues, and ensuring customer satisfaction, I strive to create positive experiences for every interaction. Skilled in active listening, problem-solving, and effective communication, I am committed to delivering top-notch service and building strong relationships with customers. Eager to contribute my expertise to a dynamic team and exceed customer expectations.
I am proven to remain calm under pressure and skillfully handle difficult customers and high stress situations . Consistently developing strong relationships with Customers through empathetic communications, respectful attitude and excellent customer service.
Experience
During my time as a customer service representative at Bolt, I gained valuable experience in providing support to users of the platform. I handled a wide range of customer inquiries, including resolving issues with rides,, payments, and account management through various channels such as phone, email, whatsapp and live chat. I demonstrated strong communication skills and empathy in addressing customer concerns and ensuring a positive experience. Additionally, I collaborated with other team members to streamline processes and improve overall customer satisfaction. My time at Bolt equipped me with the ability to work effectively in a fast-paced environment and deliver high-quality service to users. I am adept at active listening, empathizing with customers, and providing personalized solutions to meet their needs. Additionally, I have experience in upselling products and services, as well as maintaining accurate records of customer interactions. My goal is always to deliver exceptional service and create positive experiences for customers and customer retention.
Education
My most relevant education includes a matric certificate. I have also obtained certifications in the customer service industry to enhance my knowledge and skills in these area or industry. Additionally, I have completed learner ships related to customer service using tools like Excel, word, outlook and power point and have developed knowledge in all this. My education has equipped me with a very strong foundation in the customer service industry, preparing me for a successful career in these field
Professionals in the same Customer Service / Support sector as Kgothatso Terrance Ramabele
Professionals from different sectors near Johannesburg, City of Johannesburg Metropolitan Municipality
Other users who are called Kgothatso Terrance
Jobs near Johannesburg, City of Johannesburg Metropolitan Municipality
-
The NDT Examiner is responsible for delivering high quality NDT examination and qualification services ensuring both customer satisfaction and the competence of candidates. · ...
Johannesburg2 weeks ago
-
We're redefining how e-commerce brands connect with their customers. · At TalentPop App collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer's journey. · ...
Soweto1 month ago
-
Main Purpose of the Position · This role is responsible for the implementation and management all training and development technical and behavioural training solutions for operations in accordance with legislative and regulatory requirements to meet business and customer needs · ...
Centurion, Gauteng1 week ago