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    Account Manager - Durban, South Africa - Service Solutions

    Service Solutions
    Service Solutions Durban, South Africa

    5 days ago

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    Description

    Account Manager / Leader - Westville DBN

    Our client is seeking a dynamic and customer-oriented individual to join our team as an Account Manager. As an Account Manager, you will play a crucial role in maintaining and nurturing relationships with our valued clients. You will be responsible for ensuring client satisfaction, promoting our products and services, and driving business growth.

    Responsibilities:

    • Oversee the smooth running of assigned accounts, including financial aspects and resolution of operational issues.
    • Conduct regular client visits to establish and maintain strong relationships.
    • To manage assigned accounts, addressing customer inquiries and resolving any issues or concerns.
    • Collaborate with internal teams, including sales, Bureau Services, operations, and technical support, to ensure seamless customer experience and effective account management.
    • Identify and pursue opportunities for upselling and cross-selling additional products or services to existing clients.
    • Proactively address any potential account risks and implement strategies to mitigate them.
    • Demonstrate self-motivation and drive to achieve targets and exceed expectations.
    • Pay meticulous attention to detail, ensuring accuracy and quality in all aspects of client interactions and account management.

    Qualifications and Skills:

    • Previous experience in account management or a related customer facing role is preferred.
    • Excellent communication and presentation skills, both verbal and written.
    • Proven ability to build and maintain strong relationships with clients.
    • A self-motivated individual with a positive attitude and strong interpersonal skills.
    • Demonstrated attention to detail and accuracy in managing client accounts and information.
    • Possess a humble, friendly, and kind demeanor, creating a positive and welcoming atmosphere for clients and colleagues alike.
    • Proficiency in using various software applications and tools for client management and reporting.
    • Valid drivers license and access to own transportation for client visits.
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