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    Customer Support Specialist - Cape Town, South Africa - Talent Sam

    Talent Sam
    Talent Sam Cape Town, South Africa

    5 days ago

    Default job background
    CDI
    Description

    Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they've helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that's right), increase profit and fulfill business goals.


    Who are we looking for:

    This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

    As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer's resources.

    This role requires a high amount of problem-solving skills and independence.


    What you will be responsible for:

    • Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
    • Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
    • Engaging with new leads and users as part of their onboarding process.
    • Contributing to the Help Center by creating helpful articles and resources.
    • Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.


    Requirements:

    • Exceptional English speaking and writing skills.
    • Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
    • Proactive team player who can multi-task independently under pressure.
    • Fast learner, tech orientation, comfortable working with digital tools.
    • Excellent communication and problem-solving skills
    • Customer service/facing experience - a significant advantage
    • Experience in ecommerce/B2B - an advantage.
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