- Medium to High-Level Technical Support on systems, hardware, and software (Onsite, Remote, Telephonic).
- Customer Technical Liaison.
- General Fault Finding and Troubleshooting.
- Infrastructure Fault Finding and Commissioning.
- Project Commissioning.
- System Commissioning.
- Technical Training (Customer and Internal).
- Technical sales lead development.Service Calls: Support on all hardware/software installed on all sites.
- Ability to assist HLS with issues in various databases for example SQL Express etc.
- Ensure that the incident/ticket system has been updated accordingly and timeously to ensure tracking is in place for all tickets logged.
- Constant communication with customers to ensure that they are kept updated on any tickets or service issues being experienced.
- Small Installations: Project Coordinating all new installations by making sure that the client knows requirements as well as meeting deadlines.
- Maintenance: Ensure that hardware/software maintenance is scheduled and performed on all relevant equipment/systems as per SLA and supplier requirements.
- Accurate and up-to-date maintenance documentation to provide proof of the services rendered.
- General admin duties include Timesheets/ Documentation/ Reporting/ Health and Safety.
- Training – Customer Training, Supplier Training, Training of Technical Assistants - Peer assistance: Assist peers as and when necessary.
- This could involve technical advice, workload assistance, or general participation.
- 5 years experience.
- Leading teams: 2 years.
- Project experience: 2 years.
- 3+ years of security software and hardware installation experience.
- 5 + years of BES/SQUBE or SYNERION Software and hardware implementation and commissioning experience.
- Networking Skills – TCP/IP, DHCP, Static, and VLAN (N+ will be beneficial).
- Electronic Skills – Low Current Power, Relays.
- Experience in installation of Turnstiles, Vehicle Barriers, and Mantraps - Experience and certification in the installation and commissioning of CCTV and Access control solutions - (Impro, Gallagher, Milestone, Axis, SAFR, Hanwha Techwin, Hikvision, Dahua, Idemia, Suprema, Bosch CCTV).
- Experience and Fire Certification an advantage - Building Management design and implementation an advantage - Tridium.
- Experience in servicing/installing HW / SW supplied by NEXTEC SBT and other Electronic Security and Safety Systems - Structured and methodical with fault finding.
- Access Control Skill Software and Hardware support to Customers sites that include Electronic Security and Safety Systems as well as Workforce Management Solutions as per contract agreement.
- The Technician will be responsible for compliance with SLA commitments as per the contractual agreement.
- Gr 12 or equivalent College diploma.
- MCSE and or N+/A+ or N.DIP Electronic/Electrical Engineering, an advantage.
- Access Control and or Time and Attendance system(s) training certification - SQL Language Query Experience/Certification an advantage.
- Microsoft Office competent (Word, Excel, Visio, and PowerPoint) - PSIRA Certified (Grade E-C).
- CCTV, Hikvision, Bosch, Milestone.
- Access Control, Impro, Gallagher, ZK.
- Fire – Ziton, Technoswitch.
- Time and Attendance - BES Suite, SQUBE Systems, Jarrison, Kronos.
- Basic Electronic.
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Description
Are you a detail-oriented and technically savvy professional with a strong background in systems, building, and testing? We're seeking a skilled Alarm Monitoring Technician to join our team and contribute to the development and testing of our innovative systems.
What you'll do:
Function related experience:
Qualification:
Other information applicable to the opportunity:
Transport: Own Car is required to travel to client sites.