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    Dispute Management Specialist - Johannesburg, South Africa - Haleon

    Haleon
    Haleon Johannesburg, South Africa

    1 week ago

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    Full time
    Description

    Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.

    With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business.

    This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special.

    Key responsibilities

  • Receipt, tracking, processing of all uplift requests in the correct format, manner, and timelines, to completion.
  • Rectify any incorrect assignments as received, and institute corrective action to prevent re-occurrences.
  • Retrieve required documentation from all relevant stakeholders to support validation of requests.
  • Managing Supply Chain Compliance Requirements, including the performance of any required testing, reporting as required.
  • Business reporting (daily, weekly, or monthly).
  • Support for other Customer Service Team roles as required (i.e., acting as relief when other team members are off work).
  • Any other task as defined by the Line Manager.

    • Qualifications and skills

    Required

  • Matric / Senior Certificate – required. NQF Level 4.
  • Basic understanding of business environment and ability to solve problems and Supply Chain issues with Finance team, warehouse colleagues and customers.
  • At least 5 years' experience in Customer Service, or other Customer Contact Roles.
  • SAP R/3 in the Order to Cash function – experience in handling customer stock claims and/or Dispute Management in SAP.
  • Proactive self-starter who works well in a team environment, with minimal supervision.
  • Ability to manage multiple business priorities simultaneously.
  • Excellent communication skills.
  • Analytical and problem-solving skills.
  • PC Literacy, Microsoft Office Skills, specifically Excel, at an intermediate level at least.
  • Experience in Supply Chain operations in an FMCG environment.

    • Preferred

  • Tertiary or Customer Service/Logistics/Supply Chain Qualification (NQF level 6 minimum) would be an advantage.

    • Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

    Diversity, Equity and Inclusion

    At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

    We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

    We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

    Care to join us. Find out what life at Haleon is really like

    At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

    As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

    Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

    Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.

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