Jobs
>
Johannesburg

    Customer Engagement Manager - Johannesburg, South Africa - Initiate International

    Initiate International
    Initiate International Johannesburg, South Africa

    3 days ago

    Initiate International background
    Description

    Are you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Customer Engagement Manager, where you'll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If you're a dynamic and strategic leader looking for a career-defining opportunity, then this is the job for you.

    Your key job responsibilities as the Customer Engagement Manager in Johannesburg will include:

    • Supervise day-to-day operations in the customer services department including hiring, training, and performance management
    • Monitor customer interactions and ensure high levels of customer satisfaction
    • Maintain consistent and excellent customer support standards
    • Developing and implementing customer service strategies to enhance customer satisfaction and loyalty and ensuring alignment to the company's overall business goals
    • Manage and create effective customer service procedures, policies, and standards
    • Efficiently manage and motivate customer service agents, promoting rapport building with the team and its customers
    • Optimise response times to inquiries and provide timely resolutions
    • Ensure adherence to regulations and responsible gambling practices
    • Foster effective collaboration with other departments to gather customer feedback and improve the overall user experience and implement customer-centric initiatives
    • Track key performance indicators and generate insightful reports for management
    • Identify customer service trends and recommend improvements by staying up to date with the best practices in customer service globally
    • Provide ongoing training and development opportunities for the team

    Requirements for this Customer Engagement Manager job in Johannesburg:

    • Good working knowledge of the online gaming industry
    • Customer Support management experience required including experience in the setup of a call centre
    • Working knowledge of customer service software, databases, and tools
    • Ability to think strategically and lead effectively
    • Availability for shift work, including weekends and public holidays
    • Customer service software proficiency
    • Working knowledge of CS databases and tools
    • Proficiency in data analysis

    Desirable Criteria:

    • Experience in responsible gambling and problem gambling analysis
    • Experience in customer interaction with problem gamblers
    • Awareness of fraud prevention and anti-money laundering measures

    If you meet the above requirements for this Customer Engagement Manager job in Johannesburg, we would like to hear from you. Please send your CV through. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.



    Requirements

    Customer Engagement, Customer Engagement Manager, Customer Service, Customer Service jobs, Gambling Jobs, Gaming, Gaming Jobs, Johannesburg, Johannesburg Jobs, Management, South Africa
  • S&P Global

    Engagement Manager

    1 day ago

    S&P Global Johannesburg, South Africa

    **About the Role**: · **Grade Level (for internal use)**: 12 · **The Role**: Engagement Manager, Platforms & Channels · **The Team**: S&P Markit Intelligence Platforms and Channels provides data technology and services supporting acquisition, ingestion, content management, master ...

  • BankservAfrica

    Manager Engagement Delivery

    2 days ago

    BankservAfrica Johannesburg, South Africa

    This details all the information about the job posting. · - Share this job as a link in your status update to LinkedIn. · **Do you see a future that includes more?** · **More exposure to innovative technologies, more personal growth, more experience?** · **Look at the position we ...

  • The Aurum Institute

    Community Engagement Manager

    1 hour ago

    The Aurum Institute Parktown, South Africa

    **Position Summary**: · Aurum is seeking an experienced Community Engagement Manager to lead our efforts in establishing and maintaining effective relationships with community-based HIV TB and health Communities, Civil Society Entities (CCSEs), and regional and global networks of ...

  • People Source

    Senior Manager: Employee Experience, Engagement

    1 week ago

    People Source Johannesburg, South Africa

    Responsible for embedding a futuristic Global Internal Communications philosophy · Accountable for successful delivery of Employee Engagement Initiatives Accountable for priorities across Employee Experience, Employee Engagement and Internal Communication · Drive continuous innov ...

  • People Source

    Senior Manager: Employee Experience, Engagement and

    1 week ago

    People Source Johannesburg, South Africa

    Be responsible for a global internal communications philosophy and be accountable for the delivery of employee engagement initiatives. Drive continuous innovation, collaboration and collaborative working relationships with each of the HR functions to effectively design employee-c ...

  • McKinsey & Company

    Engagement Manager

    4 days ago

    McKinsey & Company Johannesburg, South Africa

    Engagement Managers join our global offices and practices to work in teams and directly with our clients.When you join McKinsey, you are joining a firm whose culture is distinctive and inclusive. We will accelerate your development as a leader to create positive, enduring change ...

  • Initiate International

    Customer Engagement Manager

    4 hours ago

    Initiate International Johannesburg, South Africa

    Job Description · Are you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Customer Engagement Manager, where you'll drive excellence, innovation, and customer-centric strategies. You will play a ...

  • Optasia

    Presales & Customer Engagement Manager, Fintech

    3 days ago

    Optasia Johannesburg, South Africa

    Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business ...

  • Oliver Wyman Group

    Oliver Wyman – Engagement Manager – Johannesburg

    6 days ago

    Oliver Wyman Group Johannesburg, South Africa OTHER

    Johannesburg · Engagement Manager · ____ · Who We Are · Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and ...

  • ONDINI CONSULTING (PTY)LTD

    Director/ Strategy Lead

    1 week ago

    ONDINI CONSULTING (PTY)LTD Johannesburg, South Africa

    My client in Road and Transportation industry is Looking for a Stakeholder Management Director to develop and maintain strategies, collaborations and communication that ensure that the client's objectives are met. To foster a relationship with client that creates an environment o ...

  • Absa Bank Limited

    Specialist: Engagement and Embedment Integration

    1 week ago

    Absa Bank Limited Johannesburg, South Africa

    Empowering Africa's tomorrow, together one story at a time. · - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to re ...

  • Hogan Lovells

    Conflicts Coordinator

    6 days ago

    Hogan Lovells Johannesburg, South Africa

    Keen to become part of a truly global, collaborative team of professionals? Your journey begins here. · Purpose · To assist the Engagement/Contract Review team (EL team) with coordinating and assigning review of outside counsel guidelines, engagement letters, billing agreements a ...

  • Medecins Sans Frontieres South Africa

    Head of Media

    1 week ago

    Medecins Sans Frontieres South Africa Johannesburg, South Africa

    **About MSF** · Doctors Without Borders (MSF) is an international, independent, medical humanitarian organisation committed to two objectives: providing medical assistance to people affected by armed conflict, epidemics, healthcare exclusion, and natural and man-made disasters, a ...

  • Hollard Recruitment

    Audit Manager: Data Analytics

    1 week ago

    Hollard Recruitment Johannesburg, South Africa

    **Job Advert Summary**: · The **Audit Manager: Data Analytics** will be required to play a key role in all phases of Internal Audit data analytics engagements and will interact with senior and middle management across the organisation. This may range from managing a team of data ...

  • Cardilogix

    Digital Content Manager

    1 week ago

    Cardilogix Johannesburg, South Africa

    **Job Overview**: · **Date Posted**: Posted 4 hours ago- · **Location**: Johannesburg, Gauteng- · **Job Title**: Digital Content Manager- · **Education Level**: Diploma- · **Job Level**: Intermediate- · **Minimum Experience**: 3 - 5 Years**Digital Content Manager position availab ...

  • EY

    Project Manager

    1 week ago

    EY Johannesburg, South Africa

    **_Project Management Assistant Manager_** · At EY, you'll have the chance to build a career which is as unique as you are, with the global scale, support, inclusive culture and technology to become a Better You. And we're counting on your unique voice and perspective to help EY ...

  • Nedbank

    Team Assistant

    1 day ago

    Nedbank Johannesburg, South Africa

    Job Family- Administration, Operations and Facilities · - Career Stream- Secretarial · - Leadership Pipeline- Manage Self: Technical · **Job Purpose** · - To provide operational support to management by planning; coordinating and managing administrative business activities in ord ...

  • EY

    Data Delivery Manager

    1 week ago

    EY Johannesburg, South Africa

    The Africa Assurance Innovation and Digital Data Delivery Manager ("DDM") will play a key role in the Innovation and Digital team. The DDM will be responsible for managing the overall delivery of the digital solutions that are on offer from the Innovation and Digital Team for a p ...

  • Pink Elephant

    Ict Service Supervisor

    3 days ago

    Pink Elephant Johannesburg, South Africa

    **Primary Purpose of the Role** · The main responsibility is to ensure service excellence in IT Service Supervisory of staff towards incident response, request fulfilment, problem management, process adherence and process improvement in day-to-day IT support activities. A keen se ...

  • De Beers Group of Companies

    Engagement Specialist

    1 week ago

    De Beers Group of Companies Johannesburg, South Africa

    Company Description · - The strategy of Anglo American is to secure, develop and operate a portfolio of high quality and long-life resource assets to deliver leading shareholder returns. This can be achieved through innovative practices and technologies, in the hands of our world ...