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    Customer Service Representative – Brand Support Cape Town, Western Cape - TTEC

    TTEC
    TTEC Cape Town, South Africa

    6 days ago

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    Description

    Bringing smiles is what we do at TTEC... for you and the customer. As a Customer Service Representative - Brand Support working on-site in Cape Town, South Africa , you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

    What You'll be Doing
    Do you have a passion for helping others and giving them peace of mind? You'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

    During a Typical Day, You'll

  • Answer incoming communications Network Retailers
  • Conduct research to provide B2B answers for Retailers to resolve their issues
  • Sending emails/making outbound calls, ensuring workload is logger appropriately

    • What You Bring to the Role

  • 1+ year of customer service experience
  • 1+ year or more post-secondary education or 2 years of equivalent experience
  • High school diploma or equivalent
  • Recognize, apply and explain your product or service knowledge
  • Computer experience

    • What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Base wage starting at R9000 per month plus performance bonus opportunities
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

    • Visit for more information.

    A Bit More About Your Role
    We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

    You'll report to Team Lead. You'll contribute to the success of the customer experience and the success of the team.

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