Jobs
>
Johannesburg

    Global Business Relationship Manager - Johannesburg, South Africa - Dentons

    Dentons
    Dentons Johannesburg, South Africa

    3 days ago

    Default job background
    Full time
    Description

    The Global Business Technology (GBT) department is essential to meet the Firm's strategic vision. We help to align technology services with the Firm's objectives. This alignment is essential for providing excellent service and value to the firm and its stakeholders. The Firmwide technology function mirrors the firm's Verein structure, balancing the delivery of standardized global services enabled by GBT with tailored local solutions offered by local technology teams. This approach reflects the firm's strategy of building an integrated global law firm, while also recognizing the unique needs of individual local firms. Since its establishment in 2016, GBT has become an integral component of the firm's support infrastructure, relied upon by Verein Members and Affiliates (VMAs). The team, now spanning over 50 members across 12 countries, has seen significant development with its adoption of best practices across various disciplines such as project management, IT service management, and technology operations, highlighted by the introduction of the Central Technology Support (CTS) service.

    GBT's role and mission have adapted to support the Firm's strategic decisions, such as enabling an integrated firm ethos, maintaining a single brand promise, and supporting growth. The objective is to support and enable cross-border client work. These strategic choices required a technology team with a global focus to; enable and support a unified domain, embrace early cloud adoption, implement shared systems, and develop a common digital platform for global integration and collaboration. This has led to the creation of systems that aggregate data for client and people management and support cross-border incentive programs.

    Global Business Technology is shaped by industry best practices and is designed to optimize technology delivery within the firm's Federated IT model. The team is structured around four core groups: Global Technology Programs, Global Data & Application Services, Global Technology Services, and Global Commercial Services. Each group is responsible for specific areas of technology and business, ensuring effective collaboration and clear accountability. This structure enables GBT to focus on delivering on its promise of Service Excellence.

    Role

    The Global Business Relationship Manager (BRM) will play a pivotal role in fostering strong and collaborative partnerships with our business stakeholders to ensure that the needs and objectives of the business are clearly understood and effectively translated into technology goals. Reporting into the Global Business Relationship Management team in the Global Technology Programs group, the BRM is a strategic thinker proficient in facilitating effective communication and collaboration with business units, building a culture of creativity and innovation, and aligning the goals of GBT to the business to deliver value. The BRM will target improved customer satisfaction and building stronger alignment between technology investments and business priorities.

    Requirements

    · Meet regularly with critical global business leaders to understand their goals and strategic direction.

    · Act as a main point of contact between GBT and other business units (e.g. Clients & Markets, Talent, Finance, etc.) that rely heavily on technology for their daily business.

    · Act as an internal consultant for business units to advise on solutions to business problems.

    · Translate business objectives into business requirements and subsequently into technology goals, roadmaps, and projects.

    · Manage the requirements intake process and priority setting for requirements from global business units.

    · Help enrich the GBT project portfolio, feed the annual budget process, and establish business cases focused on technology deliverables.

    · For approved projects, create business cases and assist with other important documentation for projects.

    · Measure and communicate value delivered to business units.

    · Help build out the BRM capabilities of GBT including a BRM framework, tooling, surveys, KPI's/reporting.

    · Have a deep understanding of Dentons business, vision, culture, values, and strategy.

    · Have a deep understanding of the technology related expectations and challenges of Dentons global business units.

    · Have a deep understanding of Dentons technology capabilities and limitations to articulate how best GBT can support and enable the business.

    · Have a desire to invest in oneself to continue to grow and develop professionally.

    · While this role's scope is acting as a liaison between GBT and global business units, there may be an opportunity to expand this role in the future to liaise between GBT and local IT leadership.

    Skills and CompetenciesThe Global Business Relationship Manager must demonstrate a diverse set of skills and competencies including:

    · Exceptional written and verbal communication skills in English.

    · Exceptional interpersonal skills to effectively establish rapport and collaborate with diverse stakeholders.

    · Strong presentation skills.

    · Flexibility and adaptability to adjust communication style and language to suit different audiences and situations.

    · Exceptional negotiation, problem-solving and influencing skills to define root causes of issues or problems and achieve successful outcomes with stakeholders.

    · Demonstrated experience in building, managing, and nurturing relationships, including effective collaboration with teams and vendors.

    · Ability to listen, build trust, and develop credibility as a trusted strategic partner.

    · Capable of setting expectations with stakeholders

    · Creative and strategic thinker with the ability to translate business requirements into technical outcomes to help mobilize projects.

    · Methodical approach to documentation with a strong focus on accuracy, attention to detail, and quality.

    · Good understanding of standards and frameworks (i.e. ITIL)

    Education, Experience and Certifications

    · 3-5 years' experience in a Business Relationship Manager, management consulting or related role.

    · Business Analysis, Project Management and/or IT Service Management experience is considered an asset.

    · Formal qualifications or accreditations are considered an asset (e.g. BRMP, CBRM, MBRM, PMP, Prince2, ITIL, other).

    Language Capabilities / International Experience

    We are a truly global law firm and as such, always welcome individuals with foreign language capabilities. Additionally, we welcome individuals with a global background including professional experience gained across different geographies.

  • Santam

    Relationship Manager

    6 days ago

    Santam Johannesburg, South Africa

    Who are we? · Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our ...

  • Empact Group

    Relationship Manager

    6 days ago

    Empact Group Johannesburg, South Africa

    **Main Job Purpose**: · Relationship Manager takes on the role as Client liaison, fulfilling end to end business, retention, relationships and continued client growth for each National Client within their portfolio. It is the Relationship Managers' duty to build up each client's ...

  • University of the Witwatersrand

    Relationship Manager

    1 week ago

    University of the Witwatersrand Johannesburg, South Africa

    -To actively grow and maintain networks of researchers and consultants who can source and/or deliver contract research and consulting projects.To support Wits Commercial Enterprise Research & Consulting Business Development Managers by sourcing the relevant expertise, skills and ...

  • Nedbank

    Relationship Manager

    1 week ago

    Nedbank Johannesburg, South Africa

    **Requisition Details & Talent Acquisition Consultant** · - REQ Thembi Mtshali- Job Family- Sales And Services · - Career Stream- Relationship Management · - Leadership Pipeline- Manage Self: Professional · - FAIS Affected- FAIS Affected - Yes**Job Purpose** · - To deliver bankin ...

  • Nedbank

    Strategic Relationship Manager

    1 week ago

    Nedbank Johannesburg, South Africa

    **Requisition Details & Talent Acquisition Consultant** · - REQ Thembi Mtshali- Job Family- Sales And Services · - Career Stream- Client Service · - Leadership Pipeline- Manage Self: Professional · - FAIS Affected**Job Purpose** · - To build and develop strategic relationships wi ...

  • DataTech Recruitment

    Client Relationship Manager

    1 day ago

    DataTech Recruitment Johannesburg, South Africa

    **Be a Client Relationship Manager: Help Businesses Master Board Governance across Africa** · Are you passionate about building relationships and ensuring customer satisfaction? Do you thrive in a fast-paced environment and enjoy helping companies achieve their goals? If so, we'r ...

  • Candidate Connect

    Client Relationship Manager

    3 days ago

    Candidate Connect Johannesburg, South Africa

    Opportunity to join a quality distribution service team, in a **Client Relationship Manager** role, based in Randburg, Johannesburg. · This team is looking for someone able to maintain and grow Corporate client accounts in a sustainable and positive manner. The business offering ...

  • Nedbank

    Relationship Manager: Rrb

    1 week ago

    Nedbank Johannesburg, South Africa

    **Job Classification** · - Req Number Closing Date - 21 March 2024- Location - Sandton Nicolway- Job Family- Sales and Services- Career Stream- Relationship Management- Leadership Pipeline- Manage Self Professional- FAIS Affected- FAIS Affected - Yes**Job Purpose** · - To acquire ...

  • AIG

    Senior Relationship Manager

    1 day ago

    AIG Johannesburg, South Africa

    SENIOR RELATIONSHIP MANAGER - Global Brokers · To ensure retention of existing business, identify and deliver a constant stream of targeted new business opportunities across the range of AIG products. By developing and maintaining relationships with Global Brokers, securing stron ...

  • Whizants

    Customer Relationship Manager

    1 week ago

    Whizants Johannesburg, South Africa

    **Role: Customer Relationship Manager** · **Job Type: Permanent / **Full time contract** · **Rate: R50 000 TCT per month** · **Location: Gauteng (JHB)** · **Minimum Requirements**: · - 3-year Bachelors Degree or equivalent relevant experience in the same / similar role · - Minimu ...

  • ULTIMATE WATER

    Customer Relationship Manager

    1 week ago

    ULTIMATE WATER Johannesburg, South Africa

    **Responsibilities**: · - Manage and nurture existing customer relationships. · - Conduct occasional visits to customers as required. · - Provide excellent customer service and support. · - Collaborate with the sales team to ensure customer satisfaction. · - Utilize product train ...

  • Iress Limited

    Client Relationship Manager

    6 days ago

    Iress Limited Johannesburg, South Africa

    See yourself being part of a large, transformational change? This could be the role for you · Who we are · At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their perf ...

  • FirstRand

    IT Customer Relationship Manager

    1 day ago

    FirstRand Johannesburg, South Africa

    Job Description · To manage the relationship with current potential customers to balance return on investment Negotiates and executes service level agreements · - Manage the Service Level Management process and be accountable for running the client portfolio relationships of busi ...

  • Nedbank

    Insurance Relationship Manager

    6 days ago

    Nedbank Johannesburg, South Africa

    **Job Classification** · - Job Family- Sales And Services · - Career Stream- Relationship Management · - Leadership Pipeline- Manage Self: Professional · - FAIS Affected- FAIS Affected - Yes**Job Purpose** · - To drive the Nedbank Insurance brand and support sales and service str ...

  • Sydsen

    Customer Relationship Manager

    1 day ago

    Sydsen Johannesburg, South Africa

    A well-established automotive dealership in Johannesburg North is seeking a · **Customer Relationship Manager **to join their team. · **The main purpose of this position**: · - The role requires creative thinking and a real talent for communications · - Tasks will involve suggest ...

  • Aon Corporation

    Claims Relationship Manager

    1 day ago

    Aon Corporation Johannesburg, South Africa

    Posting Description: · **Claims Relationship Manager**: · Extensive claims management experience? Good with clients? Read on · Aon South Africa is recruiting a Claims Relationship Manager, based in the Claims department at our offices in Sandton. This is a hybrid role. · The role ...

  • Nedbank

    Relationship Manager: Rrb

    1 week ago

    Nedbank Johannesburg, South Africa

    **Job Classification** · - Req Number Closing Date - 21 March 2024- Location - Sandton- Job Family- Sales and Services- Career Stream- Relationship Management- Leadership Pipeline- Manage Self Professional- FAIS Affected- FAIS Affected - Yes**Job Purpose** · - To acquire and deli ...

  • AIG

    Senior Relationship Manager

    1 day ago

    AIG Johannesburg, South Africa

    **Purpose of the Role**: · Build and grow portfolios with independent brokers that will lead to increased production in our chosen products. · Develop, retain and expand business relationship with independent broker distribution channels in South Africa. · Manage relationships to ...

  • Absa Bank Limited

    Supplier Relationship Manager

    3 days ago

    Absa Bank Limited Johannesburg, South Africa

    Bring your possibility to life Define your career with us · - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to rese ...

  • POP WAREHOUSE (Pty) Ltd

    Client Relationship Manager

    3 days ago

    POP WAREHOUSE (Pty) Ltd Johannesburg, South Africa

    **Job Description - Client Relationship Manager** · Job Summary: · - Maintain the company's existing relationships with a client/ group of clients so that the clients continue to engage with POP Logistics in a sustainable and positive manner · Reporting Structure: · - Reports int ...