Strategic Relationship Manager - Johannesburg, South Africa - Nedbank

Nedbank

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Requisition Details & Talent Acquisition Consultant

REQ Thembi Mtshali
Job Family
Sales And Services

Career Stream

Client Service

Leadership Pipeline

Manage Self: Professional
FAIS Affected
Job Purpose
To build and develop strategic relationships with all business units within Nedbank to create business opportunities for staff banking; in line with the Nedbank business strategy.

Responsibilities:

Onboarding and enablement of strategic partners (e.g., suppliers/ sellers) onto the Avo B2B platform
Acquisition and onboarding of buyers (e.g. supplier's debtors) onto the Avo B2B platform
Change management of sellers and buyers
Onboarding of buyers on the platform
Manage client experience for strategic partners, suppliers and buyers
Overall relationship management for experience strategic partners, suppliers and buyers, and Avo crosssell leveraging those relationships
Ensure that all individual and department results are delivered within budget to deadlines
Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
Ensure that all individual and department results were delivered within budget to deadlines
Deliver services to client expectations and Nedbank standards
Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
Manage matrix stakeholder relationships
Deliver services on client expectations and Nedbank standards by ensuring the Service Level Agreement, Operational level agreements, contractual agreements, and project schedules are met as stipulated
Advise and consult to clients by providing professional solutions that meet the requirements of the clients business needs
Ensure that professional solutions delivered within agreed parameters and timelines
Ensure that professional solutions demonstrate a balance of best of breed and return on investment for the client
Build commercially viable relationships with clients by providing quality advice to clients
Monitor and manage client, service providers/ vendors, partners and other stakeholder expectations
Deliver best practice services to client expectations
Monitor and managed client, service providers, partners and other stakeholder expectations, built long term relations
Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy

Essential Qualifications

NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Minimum Experience Level 5 years experience in a client service role within a banking environment

Types of exposure