Relationship Manager: Rrb - Johannesburg, South Africa - Nedbank

Nedbank

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Job Classification

Req Number Closing Date 21 March 2024
Location
Sandton
Job Family
Sales and Services
Career Stream
Relationship Management
Leadership Pipeline
Manage Self Professional
FAIS Affected
FAIS Affected
Yes
Job Purpose
To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.

Responsibilities:

To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.

Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.

Improve client service through delivering relevant products and services according to client needs.
Maintain and build a portfolio of high value, and complex clients.
Unearth client sales / solution opportunities and execute on these opportunities.
Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
Build and maintain effective professional relationships with high value profile clients through contact management.
Deliver banking solutions that meet client needs.
Understand client's business, personal and household needs.
Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
Proactively engage clients in a manner that is relevant to their specific circumstances.
Collaborate with specialists in client engagements to cross sell and create value based solutions.
Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards. Identify and resolve any work related obstacles and problems and escalate to senior management.
Understand the bank's risk and credit policy and manage client expectations accordingly.
Obtain buyin for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Comply with internal standard procedures to facilitate the execution of client requirements.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate and support corporate responsibility initiatives for the achievement of business strategy.
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications

NQF Level
Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Degree in Business / Finance / Marketing (e.g. B.Comm, Certified Associate of the Institute of Bankers ), FAIS full Qualification
Minimum Experience Level
Minimum 5 years in a banking environment (2 of which as a relationship banker).
Technical / Professional Knowledge
Microsoft Office
Interpersonal Skills/ Client Relationship
Business writing
Business terms and definitions
Relevant regulatory knowledge
Data analysis
Business Acumen
Decisionmaking process
Principles of financial management
Governance, Risk and Controls