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    Regional Operations Manager - Cape Town, South Africa - Top Talent Professional Services

    Top Talent Professional Services
    Top Talent Professional Services Cape Town, South Africa

    1 week ago

    Default job background
    Description

    Brief Role Description:
    To implement an effective operations model within the customer facilities and ensure service are delivered effectively and economically.

    This role profile is an abridged version of what the job incumbent is expected to do in an ordinary day.

    It does not cover all the duties that will be undertaken by this person which may be delegated to the job incumbent from time to time.


    Key Performance Areas:
    Provide input and develop plans regarding the BI strategy.
    Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance
    Drive execution of effective operational strategies with soft service suppliers i.e. planned, preventative and emergency services
    Identify risks related to soft services on Clients property and action evaluation and resolution
    Implementation of an effective HSE, Quality & Risk Management system in accordance to Client needs
    Ensure optimum utilization of available resources in various service lines i.e. cleaning, landscaping, waste, hygiene, pest control, Mailroom
    Drive the completion of open PPM work orders and ensure closure with appropriate documentation
    Continuously monitor and evaluate service delivered by supplier staff to ensure quality, cost optimization and timely execution as per SLA, work instructions and Clients instruction
    Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
    Manage back to back SLA agreements with suppliers and contractors
    Monitor service providers (contractors) performance and effect corrective action on any deviations to the SLA
    Assist in the management of soft service projects and provide support, where applicable
    Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
    Manage operations within allocated budget
    Ensure timeous weekly and monthly reporting
    Manage staff performance and facilitate improvement through regularly monitoring performance and providing required coaching, support and feedback
    Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
    Ensure adequate staff placement i.e. manage/approve applicable leave for subordinate employees
    Responsible for training, coaching, mentoring & development of staff


    Core Competencies:
    Initiative/Proactivity
    Deadline Driven & Highly Motivated
    Stress Tolerant
    Excellent Written Communication
    Basic Supervisory Skills
    Subordinates Capacity Building
    Customer Focus
    Negotiation Skills
    Analytical Skills
    Planning/Scheduling/Objective Setting
    Teamwork & Partnering
    Relationship Building
    Interactive Reasoning
    Excellent Oral Communication

    Salary- R700 000pa CTC
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