beBee background
Professionals
>
Cape Town
Shamiema Ismail

Shamiema Ismail

Customer Service Specialist/Quality Coach

Telecommunications

Cape Town, City of Cape Town

Social

About Shamiema Ismail:

I am proud to let you know that I have over 5 years of professional experience in the Telecommunications/Client Service experience specialising in quality assurance and coaching and development. I have obtained 3 awards for best NPS/CSAT within and throughout campaigns and sites. I have also successfully completed a “Contact Centre Operations management” learnership and obtained the necessary theoretical knowledge and practical experience and skills to build and maintain clientele within the organisation and externally.

Experience

I am proud to let you know that I have over 5 years of professional experience in the Telecommunications/Client Service experience specialising in quality assurance and coaching and development. I have obtained 3 awards for best NPS/CSAT within and throughout campaigns and sites. I have also successfully completed a “Contact Centre Operations management” learnership and obtained the necessary theoretical knowledge and practical experience and skills to build and maintain clientele within the organisation and externally.

Education

I have successfully completed a “Contact Centre Operations Management” learnership and have obtained FETC accreditation. I have also successfully completed a “Paralegal Practice” course through the University of Cape Town.

Professionals in the same Telecommunications sector as Shamiema Ismail

Professionals from different sectors near Cape Town, City of Cape Town

Jobs near Cape Town, City of Cape Town

  • Work in company

    Team Leader/Supervisor

    Teleperformance

    · Overview · A Team Leader should be an INSPIRATION  · #aNewHomeForYourCareer · Someone who manages and develops a team of assigned Agents to meet and exceed performance, maximize productivity, assure quality, end-user satisfaction, client satisfaction and any other relevant key ...

    Cape Town, South Africa

    16 hours ago

  • Work in company

    Quality Assurance

    IGT Solutions

    +Job Summary · We are recruiting an experienced QA – Sales Specialist to support high-profile sales campaigns within a fast-paced BPO contact centre environment. · +ResponsibilitiesMonitoring and evaluating sales interactions against QA and compliance standards · Assessing sales ...

    City of Cape Town, Western Cape

    1 month ago

  • Work in company

    Bill Validation Team Leader

    Jones & Co Finance

    Scale Shore Consulting seeks a Bill Validation Team Leader to protect customers from incorrect energy billing. · ...

    Cape Town, Western Cape

    1 month ago

See jobs in Cape Town, City of Cape Town