- Quality Assurance for the Group
- Implementing and overseeing the QA process (Internal Call Centre QA)
- Conducting assessments
- Monthly reporting
- Reviewing trends
- Providing coaching for staff for QA and performance enhancement
- Delivering staff training
- Matric certificate and Call Centre Management qualification
- At least 3 years of experience in Call Centre Management
- Proficiency in multiple South African Languages
- Strong attention to detail, logical thinking, and problem-solving abilities
- Excellent communication skills
- Capability to meet tight deadlines
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Quality Assurance Administrator - Johannesburg, South Africa - Ad Talent Africa
Description
This innovative and forward-thinking company in the finance and insurance sector is looking to fill a position for a Quality Assurance Administrator in the Collections Call Centre.
MAIN PURPOSE OF THIS POSITION
To take on the following responsibilities:
MAIN TASKS AND RESPONSIBILITIES:
REQUIREMENTS: