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    Production Support Analyst - Johannesburg, South Africa - Boardroom Appointments

    Boardroom Appointments
    Boardroom Appointments Johannesburg, South Africa

    2 weeks ago

    Boardroom Appointments background
    Full time
    Description

    CONTRACT ROLE

    Non-Negotiable Requirements:

    • 3-5 years technical and support experience
    • Office-based with willingness to work weekends and extended hours when required
    • Experience with SQL and various databases (e.g., MySQL), APIs, and file transfer protocols
    • Ability to understand JSON/XML
    • Excellent communication skills for internal and external stakeholder engagement
    • Working understanding of Foreign Exchange and SWIFT would be beneficial

    Specific Additional Experience:

    • Relevant degree
    • Working understanding of Foreign Exchange and SWIFT
    • Proven experience with hands-on API integrations and technical support in a banking environment
    • Knowledge of relevant internet and connectivity protocols
    • Expertise in reading log files, understanding traceroute and telnets
    • Experience with SQL and various databases (internal and external APIs, file transfers, SQL queries)
    • Creative and collaborative thinker with quick problem-solving abilities
    • Self-starter, dependable, detail-oriented, and time management sensitive
    • Stakeholder management experience at different organizational levels
    • Excellent oral and written communication skills

    Responsibilities:

    • Provide technical guidance and subject matter expertise for the bank's Host to Host channel's API offerings
    • Offer specialist business and systems support to Corporate and Investment (C&I) banking clients to minimize disruptions and ensure business continuity
    • Act as a liaison between product and client engagement teams
    • Resolve production queries raised by client engagement teams and ensure constant liaison with relevant stakeholders
    • Troubleshoot existing integrations and provide technical support to C&I clients
    • Facilitate issue resolution with technology partners and advise on system enhancements for an enhanced client experience
    • Communicate product and data specifications to clients and partners as needed
    • Identify process and technology opportunities to improve API service offering and drive internal efficiencies related to the banks Host-to-Host platform
    • Conduct system, data integrity, and user acceptance testing with technology platforms
    • Provide technical expertise and guidance to clients representatives and technical specialists
    • Troubleshoot network problems expertly
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