Mark Lothian

I am writing to express my interest in the Automotive Service Manager position that you have posted. I believe that my experience as an automotive service manager, coupled with my education and training, make me a strong candidate for this position.
I have been working in the automotive industry for over 20 years. My first job was at a local dealership as an Apprentice Level 1-4 (Qualified Motor Mechanic) February 2001. I worked there for three years before moving on to another dealership where I became a Technician at Honda Westrand. I held that position for four years before becoming a service manager. Thereafter gain further experience through various companies and currently hold 20 years’ experience within the motor industry. As a service manager, I managed a team of technicians and advisors. We are responsible for all aspects of the business including customer relations, scheduling, inventory control, and employee management.
My experience has given me the opportunity to work with customers from all walks of life. I have gained valuable knowledge about how to interact with people from different cultures and backgrounds. I have also learned how to deal with difficult customers and how to resolve conflict when it arises.
I am confident that my experience and education will allow me to be successful in this position. I would appreciate the opportunity to meet with you in person so we can discuss my qualifications in greater detail. Thank you for your time and consideration

COMPANY : SUZUKI AUTO SOUTH AFRICA
Title : Aftersales Manager
Duration of Service : May 2012 – August 2022 Duties : • Diagnostic support
• Mentor and train apprentices
• Fault finding/ Diagnosis and repair of vehicles
• Pre-delivery inspections and preparation of OEM Press/automotive media vehicles • Analysis of customer complaints and support the dealer in preparing action plans for remedy
• National dealer visits to assist dealer with repairs:
o Fault finding, Diagnosis and repair on Vehicles
o Carried out general repairs as well as routine maintainence
CURRICULUM VITAE_MARK LOTHIAN
Page 2
o as per OEM service schedules
o Liaising with clients,
o Test driving vehicles after repair for quality control purposes and workshop job control
o Repair of vehicles
o Pre-delivery inspections
COMPANY : HYUNDAI LENASIA
Title : Service Manager
Duration of Service : October 2011 – May 2012
Duties :
• Ensure departments achieve budget while maintaining quality standard
• Mentor and train apprentices
• Ensure product updates are complete prior to deadlines
• Ensure all warranty policy and procedures are adhered to
• Asses and control risk
• Plan and execute staff training and development
• Customer conflict and complaint resolution
• Enforce health and safety regulations
• Report to senior management and OEM
• Enforce customer protection criteria and ensure that it is adhered to
COMPANY : HONDA WESTRAND/NORTHCLIFF
Title : Service Manager
Duration of Service : October 2007 – September 2011
Duties :
• Ensure departments achieve budget
• Ensure quality is maintained
• Ensure product updates are complete prior to deadlines
• Ensure all warranty policy and procedures are adhere to
• Asses and control risk
• Plan and execute staff training and development
• Mentor and train apprentices
• Fault finding/diagnosis and repair of vehicle
• Pre-delivery inspections
CURRICULUM VITAE_MARK LOTHIAN
Page 3
COMPANY : PEARL AUTOMOTIVE (PROTON S.A)
Title : Technical Manager
Duration of service : October 2006 – September 2007
Duties :
• Assisted National After sales manager
• Technical Dealer assistance
• Carried out technical training
• Compiled and implemented bulletins
• Oversaw Proton warranty department and implemented necessary warranty policy and procedures.
• Developed and implemented Proton warranty and technical training program as well as developed technical training literature and practical excercise and exams
• Carried out Technical and warranty training for dealer network staff
• Communicated with Manufactures and suppliers
• Assisted in setting up and establishing new dealers in South Africa as well as including sub Saharan Africa
• Proton being the main brand I worked with I also interacted and assisted the Importer owned service centres with fault finding, diagnosis and repairs of Bentley, Lotus, MG/Rover
• Investigate and resolved customer concerns and conflict at importer level.
COMPANY : HONDA ZAMBEZI
Title : Service Manager
Duration of service : September 2005 – September 2006
Duties :
• Ensure workshop reached predetermined targets
• Ensure warranty claims were up to date and paid
• Ensure CSI was above 80%
• Ensuring that the technicians maintained an appropriate productivity and efficiency percentage, customer complaint resolution along with all the usual day to day duties of a Service Manager.
• Diagnosis and repair of vehicles
• Pre-delivery inspections
CURRICULUM VITAE_MARK LOTHIAN
Page 4
COMPANY : HONDA WESTRAND
Title : Technician /Workshop Foreman/Service Advisor
Duration of service : March 2001 – August 2005
Duties :
• Booking in of customer vehicles,
• Fault finding, Diagnosis and repair on Vehicles
• Carried out general repairs as well as routine maintainence
as per OEM service schedules
• Liaising with clients,
• Test driving vehicles after repair for quality control purposes and workshop job control
• Repair of vehicles
• Pre-delivery inspections
Achievement : I placed first in the 2004 Honda South Africa Technician of the year contest
contest and took second place in the 2005 Honda Service Advisor of the year
COMPANY : CARGO MOTORS NORTHCLIFF
Title : Appprentice/Technician (Honda, Jeep, Mercedes Benz,
Chrysler and Mitsubishi
Duration of service : January 1999 - March 2002
Duties : Carried out general repairs, periodic manitainance as per OEM schedules, carried out Pre Delivery inspections and reconditioned used vehicles
: Observed and assisted journeyman on a daily basis gathering the knowledge and experience in diagnosis and repairs in all areas pertaining to a motor vehicle. Such as Engine removal, inspection, Engine micing, evaluation and repair as well as refitting of Engine and tuning.
: Manual and Auto Transmission removal, inspection, evaluation, repair and refitting
: Clutch repairs/replacement

Institution : Roodepoort Technical College
Qualification : National Technical Certificate Level 4
Date of Completion : December 1998
Institution : Imperial Technical Training Centre Benrose JHB
Qualification : Level 1-4 (Qualified Motor Mechanic)
Date of Completion : February 2001
Computer Experience : MS Office (Powerpoint, Word, Excel)
Automate