- Opening hours: ± 14:00 pm– 05:00 am (Monday to Sunday).
- Training duration: 2 weeks training, 2 weeks nesting.
- Provide excellent customer experience through technical support.
- Serve as the interface between the customer and various departments.
- Troubleshoot and resolve customer issues promptly and efficiently.
- Document and track customer issues and resolutions.
- Follow escalation procedures as required.
- Collaborate with team leaders to enhance customer experiences.
- Handle miscellaneous duties and responsibilities as defined by management.
- Experience in customer service, preferably in a technical environment.
- Excellent communication skills in English & French (written and verbal).
- Strong attention to detail with a focus on customer service.
- Proven troubleshooting skills, especially with new or complex issues.
- Passion for technology.
- Familiarity with macOS and iPadOS.
- Retail or hospitality experience.
- Knowledge of Zendesk and POS systems is a plus.
- Immerse yourself in the brand experience of our client, a fantastic product and company.
- Work in a truly flexible environment.
- Genuine career opportunities in a rapidly growing company.
- Be part of a team large enough for growth but lean enough to make a real impact.
- Enjoy a range of benefits, including an aboveaverage fixed salary, performancebased bonus, mental health support, language classes, and LinkedIn Learning license.
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French Technical Support Role - Cape Town, South Africa - SA Commercial (Pty) Ltd
Description
Job Opportunity:
Experienced Call Centre Agent French Support Specialist
Introduction:
We are actively recruiting experienced call centre agents to join our dynamic team, providing customer service for retail software and equipment in a first-line tech support capacity.
Working Hours & Start Date:
Responsibilities:
As a valued member of our elite support squad, you will:
Requirements:
We are looking for an English + French Support Specialist with:
Nice-to-Have Skills:
What's in it for you?
About Our Client:
Powering businesses worldwide, our client's commerce platform simplifies, scales, and enhances customer experiences. This one-stop solution transforms online and physical operations, multichannel sales, global payments, financial solutions, and connects to supplier networks. Founded in 2005, our client embraces an inclusive ethos, building communities through commerce.