Brighten Mkhabele

I provide customers with IT support via helpdesk software applications, emails, and calls. My duties include assisting customers with setting up accounts and installing applications, troubleshooting and resolving technical problems, and configuring networks.

• Providing customers with IT support via desktop solutions, chat functions, emails, and calls
• Ensuring optimal application functionality by configuring networks.
• Troubleshooting IT issues by asking customers targeted questions.
• Assisting customers with account setup and application installations.
• Compiling IT instruction manuals and useful IT support resources.

I have National Diploma in Information Technology, graduated from Tshwane University of Technology.

I am a certified Microsoft, Azure Fundamental focusing on cloud computing.