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    ERP Technical Support Consultant - Pretoria, South Africa - Dante Personnel

    Dante Personnel
    Dante Personnel Pretoria, South Africa

    3 weeks ago

    Dante Personnel background
    Description
    Minimum requirements:
    • Bachelor's degree in Finance or Information Technology / Computer Science
    • At least 2 years of experience in a customer support role
    • Knowledge or experience in dealing with a ticketing system
    • Understanding of treasury management systems and treasury operations will be beneficial
    • Previous experience or knowledge about H2H connections, SFTP/FTP, SWIFT, SQL, Crystal Reporting, Scripting

    Duties & Responsibilities:
    • Develop and maintain process documentation, including user guides, technical specifications, and standard operating procedures
    • Escalate complex queries to subject matter experts as needed
    • Participate in continuous system testing, validation, and quality assurance to ensure accurate functionality and data integrity
    • Ensure continuous improvement and effective usage of the system and internal procedural steps to maximise the systems output
    • Liaise with clients to ensure that their usage and output of the system flows smoothly
    • Provide technical support to end-users by addressing Treasury Management System (TMS) issues and optimising system performance

    Consultant: Dani Christian - Dante Personnel Pretoria Faerie Glen
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