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    Assistant Manager - Cape Town, South Africa - WNS Global Services

    WNS Global Services background
    Description
    Job Description

    We are looking for experienced TL's to join our team based in Claremont.

    This role lead a team of associates in a customer centric and high-performance culture through effective management of people, metrics and projects, with the objective of generating revenue and the retention of business, through continuous improvement.

    • Ensure best use of systems and technology to deliver effectively and efficiently.

    Growth and development of team through coaching, regular review of performance, recognition and motivation.

    Qualifications

    Essential

    • A Matric/Grade 12 Certificate

    Experience Required

    • 2 year experience as a call center team leader
    • Telecoms experience preferred
    Additional Information

    The call centre currently operates between 8am and 6pm 7 days a week.


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