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    Fraud/Claim with Online Purchases - Cape Town, South Africa - O'Brien Recruitment

    O'Brien Recruitment
    O'Brien Recruitment Cape Town, South Africa

    4 days ago

    O'Brien Recruitment background
    Full time
    Description

    CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT

    Fraud/Claims with Online Purchases:

    Seeking 4 contractors to start immediately to handle Claims on Online purchases, be responsible for investigating customer refund claims, identifying fraudulent claims, and contacting customers who display unusually high claims rates.

    Requirements:

    • 2-3 years of experience in fraud investigation a bonus
    • 5+ years in a customer service contact center environment
    • Strong analytical, investigation and problem-solving skills
    • Experience with fraud systems, refund protocols, tactics and best practices
    • Excellent communication, collaboration, and interpersonal skills
    • Able to have difficult conversations with customers

    Responsibilities:

    • Conduct investigations into customer refund claims to identify those that may be fraudulent
    • Liaise with internal teams to manage and investigate refunds
    • Analyze refund data and make decisions on customer classifications based on data provided
    • Monitor and identify trends in refund claims at a customer level or store level
    • Work with the organizations fraud system to ensure that refunds are processed according to established protocols and guidelines
    • Contact customers who display high refund claims rates to determine the legitimacy of their claims
    • Participate in training sessions on fraud prevention and process controls

    Essential:

    Must have worked in the Fraud Department if not must be the level of a 2ic

    Matric

    Must be able to work rotational shifts which include the weekend (40 hours per week)

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