Nina Beukes

I am excited to apply for the Debtors Administrator position and showcase my expertise as an adept Debtors Clerk. With a well-rounded skill set in multitasking and honed talents in office and database software, good negotiation skills as well as conflict resolution skills. I am confident in my ability to excel in this role. In addition to my technical skills, I am also a recognized expert in communication and a highly collaborative team player. Throughout my previous roles, I have consistently demonstrated my capabilities in critical thinking and delivering exceptional customer service. I take pride in my keen attention to detail and accuracy, ensuring that all tasks are completed to the highest standard. I believe that my combined experience, strong skill set, and dedication to excellence make me an ideal fit for the Debtors Administrator position. I am excited about the opportunity to contribute to your team and look forward to discussing how my qualifications align with your organization's goals and requirements

SERVICE CONSULTANT 04/2022 to CURRENT Atom DTS/Prophet SA | Somerset West, Cape Town Troubleshot customer queries with comprehensive product knowledge. Achieved outstanding feedback through online customer surveys and feedback forms. Transcribed customer queries quickly and efficiently, improving recordkeeping practices. Used multiple channels to manage enquiries daily. Demonstrated high standards of professionalism with articulate phone manner. Resolved customer issues and complaints daily in line with protocol, upholding high-quality customer service. Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests. Established warm and friendly rapport whilst interacting with customers by phone, email and on teams. Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution. Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment. Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions. Monitored customer surveys and feedback to develop corrective actions for service-related issues. Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.

Matric Certificate

Business Intelligence

Excel