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    Personal Lines Underwriting and Claims Manager - Cape Town, South Africa - Status Staffing

    Status Staffing
    Status Staffing Cape Town, South Africa

    5 days ago

    status staffing background
    Description
    A recent professional profile photo is to accompany your application
    EMPLOYMENT TYPE : Permanent
    SECTOR : Insurance
    BASIC SALARY : Market Related
    START DATE : A.S.A.P / Immediate

    REQUIREMENTS:
    • Matric or industry related qualifications
    • RE5
    • FAIS Compliant
    • Minimum 5 years experience in short term insurance personal lines and claims
    • Minimum 2 years experience in a similar role (Management/Team Leader)

    DUTIES:

    Financial Responsibilities:
    • Take proactive measures to minimize policy cancellations.
    • Meet retention targets by implementing effective underwriting and claims management strategies.
    • Ensure efficient handling of claims to minimize expenses.
    • Contribute to reducing general expenses within the department.

    Client Management:
    • Ensure all communications with stakeholders (insurers, account executives, clients) are accurate, timely, and professional.
    • Cultivate and sustain mutually beneficial relationships with internal and external stakeholders.
    • Achieve and maintain high levels of client satisfaction as per company standards.

    Business Process:
    • Lead and manage a team of underwriters and claims professionals, providing guidance, support, and mentorship.
    • Manage the Personal Lines Underwriting process, ensuring adherence to company guidelines and regulatory requirements.
    • Assess and evaluate risk factors for personal lines policies.
    • Develop and implement underwriting strategies to optimize risk assessment and pricing.
    • Collaborate with underwriting team to ensure consistency and accuracy in underwriting decisions.
    • Provide guidance and support to underwriters on complex cases and risk assessment.
    • Oversee the end-to-end claim process, ensuring efficiency, accuracy, and compliance with regulatory requirements.
    • Process claims and recoveries within specified parameters.
    • Resolve complaints promptly and within prescribed timelines.
    • Meet service level agreements consistently.
    • Address performance issues and implement corrective actions as needed
    • Encourage a culture of continuous improvement and innovation within the team.
    • Set clear objectives and performance expectations for team members, monitoring progress and providing feedback regularly.
    • Foster a collaborative and inclusive team environment, promoting teamwork and knowledge sharing.
    • Conduct regular team meetings to communicate goals, initiatives, and updates.
    • Provide coaching and development opportunities to enhance team members' skills and competencies.
    • Manage workload distribution and resource allocation within the team to ensure efficiency and productivity.

    Learning and Growth:
    • Embody and promote the values of the company.
    • Commit to continuous self-development.
    • Share information and knowledge with the team.
    • Provide ongoing training, coaching, and mentoring to direct reports.
    • Conduct performance management assessments for direct reports.
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