SCCM - MS Engineer L2 - Johannesburg, South Africa - NTT

Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

What you'll be doing

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

Key Roles and Responsibilities:

• Ensure the infrastructure/platform is configured, installed, tested and operational as per requirements.
• Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
• Take full ownership for managing the incident to resolution within the service level conditions.
• Perform level 2 server, workstation, and network troubleshooting.
• Manage and Maintain SCCM agent health and coverage for the customer estate.
• Perform daily health checks on the SCCM environment.
• Perform the necessary hand over procedures in cases where shift work is required.
• Produce breach and other reports to identify failures and shortcomings.
• Available as technical escalation point for other Engineers
• Facilitating internal audits to ensure that clients conform to their own business standards and recommendations by their partners and governing authorities.
• Standardization of all required documentation
• Development and adoption of ITSM Knowledge Base articles
• Assist in benchmarking industry standards.
• Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
• Manage/Maintain Microsoft Security Updates (Patch Management) using SCCM.
• Perform Software deployments and Enterprise-wide software rollouts using SCCM.
• Maintain/Improve SCCM Client Agent coverage for the client's environment.
• Provide SCCM Reports as per client requirements.
• Manage/Maintain SCCM security.
• Manage/Maintain OSD (Operating system Deployment)
• Upgrade and patch the SCCM Current Branch Platform as and when new versions are released.
• Advise, Recommend, and implement improvements as new features are introduced into SCCM.
• Review release notes and adjust the Configuration and settings to SCCM platform and supporting infrastructure to align with the changes to the product to ensure.
• Review, revise and maintain Technical Design and As-Built documents as changes and upgrades are made within the SCCM Platform.
• Service, upgrade and maintain Windows 10/11 and Office 365 products as per Dimension Data procedures.
• Co-Management of Client devices with Intune and Cloud Management Gateway

Academic Qualifications

• Administering and Deploying System Centre 2012 Configuration Manager – Beneficial
• A+, N+ and Relevant IT Diploma or Certification
• MD100/101,102 – Advantageous

Required Experience:

• 3 Year experience in supporting SCCM environments.
• Solid experience supporting Workstations and Server Operating Systems
• Solid understanding of Network technologies

#dimensiondatacareers

Skills Summary

API Integration, API Integration, Automation Tools, Cisco Routers and Switches, Cloud Infrastructure, Cloud Networking, Cloud Security, Cloud Services Management, Computing, Database Tuning, Data Networking, Firewalls, Infrastructure Deployment, Linux, Local Area Network (LAN), Multicasting, Networking Infrastructure, Networking Solutions, Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Performance Optimizations, RADIUS AAA, Routing Protocols, SAP Expertise, Security Technologies, TACACS {+ 5 more}

What will make you a good fit for the role?

Remote Type

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
• Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.