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Steelpoort

    Store Manager - Steelpoort, South Africa - Cre8work

    Cre8work
    Cre8work Steelpoort, South Africa

    20 hours ago

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    Description

    Job Summary:

    As a Store Manager in the tyre industry, you will be responsible for overseeing the operations and management of a tyre retail store. This role entails ensuring smooth day-to-day operations, achieving sales targets, managing inventory, providing excellent customer service, and leading a team of store personnel. The Store Manager plays a crucial role in driving business growth, maintaining high standards of service, and fostering a positive work environment.

    Key Responsibilities:

    1. Operational Management:
      • Oversee all aspects of store operations, including opening and closing procedures, scheduling, and daily activities.
      • Ensure compliance with company policies, procedures, and safety regulations.
      • Monitor and maintain store cleanliness, organization, and appearance to enhance the customer experience.
    2. Sales and Customer Service:
      • Set and achieve sales targets, revenue goals, and KPIs for the store.
      • Provide exceptional customer service by assisting customers with product inquiries, recommendations, and purchases.
      • Resolve customer complaints or issues promptly and effectively to ensure customer satisfaction and retention.
    3. Inventory Management:
      • Manage inventory levels, stock replenishment, and product ordering to meet customer demand and minimize stockouts.
      • Conduct regular stock checks, audits, and inventory reconciliations to maintain accurate inventory records.
      • Monitor product pricing, promotions, and markdowns to optimize sales and profitability.
    4. Team Leadership and Development:
      • Recruit, train, supervise, and evaluate store staff to ensure high performance and productivity.
      • Delegate tasks, assign responsibilities, and provide guidance and support to team members as needed.
      • Foster a positive work environment by promoting teamwork, communication, and morale among staff.
    5. Financial Management:
      • Monitor and analyze store performance metrics, such as sales revenue, profit margins, and expenses.
      • Develop and implement strategies to drive sales growth, improve profitability, and control costs.
      • Prepare and manage budgets, forecasts, and financial reports for the store.
    6. Marketing and Promotions:
      • Implement marketing initiatives, promotions, and advertising campaigns to attract customers and increase store traffic.
      • Collaborate with marketing teams or agencies to develop local marketing strategies and initiatives.
      • Utilize social media and digital platforms to engage with customers and promote store events or offers.

    Qualifications and Requirments:

    • Bachelor's degree in Business Administration, Retail Management, or related field preferred.
    • Proven experience in retail management, preferably in the tyre industry or automotive sector.
    • Strong leadership, communication, and interpersonal skills.
    • Excellent customer service skills and a passion for delivering exceptional customer experiences.
    • Solid understanding of sales techniques, inventory management, and financial analysis.
    • Proficiency in computer applications, including MS Office and retail management software.
    • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
    • Knowledge of tyre products, brands, and industry trends is advantageous.
    • Store/warehousing experience
    • Dispatch
    • Receiving
    • Stock counting
    • Management of stock
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