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    Ecommerce Administrator - Johannesburg, South Africa - MSA Outsourcing Solutions

    MSA Outsourcing Solutions
    MSA Outsourcing Solutions Johannesburg, South Africa

    Found in: Talent ZA C2 - 2 days ago

    Default job background
    Full time
    Description

    MSA Outsourcing Solutions is seeking a motivated and focused individual to join our team as an Ecommerce Administrator. In this role, you will be responsible to understand the online market place and be able to manage multiple market places, as well as offering exceptional proactive customer service.

    Responsibilities include:

    • Monitor Marketplace messages ensuring responses are within the SLA
    • Chasing order by liaising with suppliers and couriers
    • Answering phone calls and dealing with customer enquiries
    • Dealing with refunds/replacements and manage the returns process end to end
    • Advising customers of potential delays with their orders
    • Managing the daily stock updates
    • Staying on top of messages sent to suppliers ensuring responses are received
    • Manage website chat
    • Manage all aspects of order processing including following up on delayed, shortages & non-delivered orders
    • Develop reporting to monitor supplier performance
    • Develop reporting to measure customer satisfaction
    • Ability to streamline processes.

    Requirements

    Skills/Experience:

    • Experience in Ecommerce
    • Excellent phone manner
    • Good computer skills including the ability to work with Excel
    • Customer service experience
    • Very organized
    • Excellent communication skills both spoken and written
    • Works well under pressure
    • Problem Solver
    • Team Player
    • Attention to detail
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