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Stellenbosch

    Technical and Business Systems Analyst - Stellenbosch, South Africa - Time Personnel

    Time Personnel
    Time Personnel Stellenbosch, South Africa

    Found in: Executive Placements ZA C2 - 5 days ago

    time personnel background
    Description
    REQUIREMENTS
    • Matric, Bachelors degree in computer science, Information Technology, or a related field, with above-average academic performance being an advantage
    • Certification in relevant technologies or methodologies (e.g. Systems Analysis, Business Analysis, etc.) is an advantage
    • Minimum of 5 years in application support or a similar technical support role
    • Minimum of 5 years experience with business applications such as ERP systems, CRM, POS, Payroll, Property Management systems, and/or other enterprise software solutions
    • Minimum of 5 years experience in executing projects
    • Experience with Agile project methodologies (e.g. Scrum) would be an advantage
    • Minimum of 3 years experience in managing relational databases
    • Experience working with database management systems such as Oracle, Microsoft SQL Server, MySQL, or PostgreSQL considered an advantage
    • Minimum of 2 years experience in maintenance of integration architectures such as APIs
    • Strong understanding of accounting practices and processes
    • Strong technical aptitude and troubleshooting skills
    • Familiarity with ITIL principles and incident management processes

    DUTIES
    • Conduct thorough analysis with the business stakeholders to gather and document system requirements, provide updates on project progress, and address any concerns, risks or issues that arise.
    • Translate business requirements into technical specifications and system designs. Collaborate with developers and architects to design robust and scalable solutions.
    • Work with internal and external technical resources to ensure the successful and secure implementation and maintenance of business systems.
    • Conduct thorough testing and debugging to ensure system reliability and functionality.
    • Provide first and second-line support for business applications, including troubleshooting issues, applying updates, and addressing user concerns.
    • Continuously ensuring that systems are operating optimally and meeting business needs.
    • Maintain documentation of system designs, configurations, and processes.
    • Provide guidance and assistance to users to enhance their understanding and proficiency with the applications.
    • Manage application configurations and settings, ensuring that they are properly maintained and aligned with business requirements.
    • Coordinate with vendors and internal stakeholders to implement configuration changes as needed.
    • Act as the primary point of contact for application-related incidents, managing the incident resolution process from initial reporting through to resolution and escalation when necessary.
    • Support the implementation of changes to business applications, including software upgrades, patches, and enhancements.
    • Coordinate with stakeholders to ensure that changes are properly tested, documented, and communicated to end-users.
    • Liaise with software vendors and third-party support providers to escalate and resolve complex technical issues.
    • Manage vendor relationships to ensure timely resolution of support tickets and adherence to service level agreements (SLAs).
    • Stay abreast of emerging technologies and industry trends.
    • Proactively identify opportunities to improve existing systems and processes and make recommendations for enhancements.


    Salary: R negotiable dependent on experience

    Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
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