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    Product Support Specialist Excavators – Construction Machines - Boksburg, South Africa - ALOS

    ALOS
    ALOS Boksburg, South Africa

    2 days ago

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    Description

    VACANCY:
    Product Support Specialist Excavators – Construction Machines


    AREA:
    Boksburg


    Overview:
    To ensure specialist support for Construction machinery to clients and to upskill all delegates through effective training.


    Requirements:

    • Qualified Mechanic / Hydraulic / Electrical
    • Engineering qualification will be beneficial
    • Facilitator certificate will be beneficial
    • Fit for travel (Yellow Fewer)
    • Fit for duty
    • Valid passport
    • No criminal record
    • MS Office Suite
    • Presentation skills

    Experience:

    • Earth moving with electrical and hydraulic
    • Troubleshooting and Fault Finding
    • People Management/Supervision
    • Parts and Product knowledge

    Duties and responsibilities:

    • Assist dealer network with technical enquiries and technical problems with machines to resolve product issues.
    • Investigate into field information reports to identify notifications of serious problems.
    • Determine the cause of problems and submit Field Information Reports to factory to assist customer and provide accurate feedback
    • Receive and inforce service bulletin instructions to ensure compliance.
    • Provide technical support to customers (verbal and physical) to ensure products operate continuously.
    • Provide technical support to all external customers and conduct continuous monitoring of service and product quality
    • Perform any ad-hoc projects on request
    • Perform regular site visits to advise customer and dealer of possible problems, and increase parts sales
    • Perform training to delegates on specialized field on predetermined dates
    • Assess staff on practical training to upskill the workforce and build internal confidence
    • Provide feedback to training supervisor regarding the progress of mechanics in practical training
    • Perform health and safety training to ensure a healthy and safe work environment
    • Conduct training to mechanics on technical report writing to ensure efficient reporting to customers
    • Assist Warranty Coordinator with technical queries to judge warranty claims
    • Conduct trend analysis on all warranty claims to identify possible trends in breakdowns
    • Ensure the Kenkijin philosophy, values, principles and behaviors are promoted and established through the business unit
    • Perform any reasonable request as requested by any person within the company within a reasonable time
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