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    Senior Applications Support Engineer - Johannesburg, South Africa - Stafflink Recruitment Solutions

    Stafflink Recruitment Solutions
    Stafflink Recruitment Solutions Johannesburg, South Africa

    Found in: Talent ZA 2A C2 - 4 days ago

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    Description

    JOB PURPOSE:

    The Senior Systems Engineer is responsible for supporting and maintaining IT production and integration systems within the organisation, providing support and documentation to the user base and co-ordinating with other IT divisions to improve the delivery of services to our business and clients.

    QUALIFICATIONS:

    • Preference will be given to candidates with a University degree or graduate qualification in a related discipline such as Information Technology.
    • Relevant industry certifications.

    Minimum requirement of

    Matric

    • Diploma in Computer Science, Information Technology, or a related field.
    • Relevant certifications, such as ITIL Foundation,
    • Extensive experience in application support, including leadership roles.
    • 5+ years of experience in the system operations environment
    • 5+ years of experience in the SQL
    • Experience in Windows Server Environments
    • Data Warehousing experience advantageous

    REQUIRED ABILITIES AND APTITUDES:

    JOB FUNCTION:

    Provide 2nd and 3rd Line Support for business systems.

    Maintain tickets within the incident lifecycle (timeously, effectively and efficiently)

    Investigates data / system inconsistencies reported by users

    Work closely with manager, developers, project teams and users to ensure a continuous, stable and efficient environment

    Investigates data / system inconsistencies reported by users.

    Provides 24 x 7 standby / support for the production environments.

    Identifying and initiating any tuning to be carried out to optimize and improve capacity or performance.

    Acquires and applies knowledge of business processes, procedures, policies and practices.

    COGNITIVE:

    Communication skills

    Accountability

    Results driven

    Team success

    Adaptability

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