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    Production Support Engineer - Johannesburg, South Africa - Siri Technologies

    Siri Technologies
    Siri Technologies Johannesburg, South Africa

    3 days ago

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    Contract
    Description

    Key Responsibilities

    • Support of platforms, providing Level 1 and Level 2 support to the business and stakeholders
    • Provide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applications
    • Collaboration with other members of the Production Management team
    • Work with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production'
    • Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business to improve reliability, stability and capacity management
    • Production systems monitoring, start of day (SOD) and end of day(EOD) checks
    • Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners. Ensure detailed post-mortem / root cause analysis reviews with Service Delivery partners and log follow up actions in Problem Management systems
    • Engage with project teams through the SDLC of new applications to ensure successful on boarding into Production Management
    • Participate in weekend activities such as Disaster Recovery testing, Exchange upgrades and Application releases

    Technical Skills

    • 5+ years' experience in Production Support in Financial services industry
    • Very strong Analytical and problem-solving skills
    • Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution
    • Excellent knowledge of SQL and stored procedures (experience with PostgreSQL and MS SQL databases)
    • FIX protocol knowledge
    • Strong Shell / Python scripting skills
    • Ability to prioritise workload, react quickly and escalate to meet business expectations
    • Strong working knowledge of real time monitoring systems
    • Financial Product knowledge would be advantageous
    • Agile methodology to perform enhancement, automation, performance management, infrastructure upgrades, and add new functionalities
    • Performing code fixes and maintenance
    • Incident Management
    • AIX,DB2,Kubernetes, Rancher containers, MS SQL, PostgreSQL
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