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- Trouble shooting and resolving 1st and 2nd line connectivity, voice and firewall issues and queries.
- Answering and actioning customer requests.
- Troubleshooting equipment and services.
- Escalating faults to upstream providers and driving them to completion.
- Mikrotik router troubleshooting and operation.
- Customer connection troubleshooting
- PBX troubleshooting
- Involved in installations as and when necessary
- A minimum of 3 years in a Support / Help Desk role
- The successful candidate will have the following certifications:
- CompTIA A+ and N+ (essential)
- Mikrotik MTCNA (beneficial)
- FortiGate NSE (beneficial)
- CCNA (beneficial)
Network Support Engineer - Johannesburg, South Africa - Elite Search
Description
As a Network Support Technician you will be responsible for but not limited to the following:Good Time and Risk management capabilities
Own vehicle and valid driver's licence
The company offers a family orientated work environment with excellent potential for growth and development. They are supportive in training and development and will assist in funding certifications related to the role. (T's and C's apply)