Jobs
>
Durban

    Desktop Engineer - Durban, South Africa - NTT

    NTT
    NTT Durban, South Africa

    1 week ago

    ntt background
    Full time
    Description

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

    In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

    With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

    Want to be a part of our team?

    Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

    The Managed Services Cross Technology Engineer (L2) will be based in Merebank and is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

    This role may also contribute to / support on project work as and when required.

    Working at NTT

    Key Roles and Responsibilities:

    • Proactively monitors the work queues
    • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
    • Updates tickets with resolution tasks performed
    • Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner
    • Captures all required and relevant information for immediate resolution
    • Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
    • Communicates with other teams and clients for extending support
    • Executes changes with clear identification of risks and mitigation plans to be captured into the change record
    • Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
    • Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
    • Works with automation teams for effort optimization and automating routine tasks
    • Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc
    • Identifies problems and errors before they impact a client's service
    • Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting
    • Leads and manages all initial client escalation for operational issues
    • Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
    • Ensures all changes are carried out with proper change approvals
    • Plans and executes approved maintenance activities
    • Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
    • Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort
    • May also contribute to / support on project work as and when required
    • May work on implementing and delivering Disaster Recovery functions and tests


    Knowledge, Skills and Attributes:

    • Ability to communicate and work across different cultures and social groups
    • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
    • Ability to maintain a positive outlook at work
    • Ability to work well in a pressurized environment
    • Ability to work hard and put in longer hours when it is necessary
    • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
    • Ability to adapt to changing circumstances
    • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


    Academic Qualifications and Certifications:

    • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
    • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
    • Relevant certifications include:
      • CCNP or equivalent certification
      • CCNA certification in must, CCNP in Security or PCNSE certification is good to have
      • Microsoft Certified: Azure Administrator Associate
      • AWS Certified: Solutions Architect Associate
      • Veeam Certified Engineer
      • VMware certified Professional: Data Centre Virtualization
      • Zerto, pure, vxrail
      • Google Cloud Platform (gcp)
      • Oracle Cloud Infrastructure (oci)
      • SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4
      • SAP Technology Consultant
      • SAP Certified Technology Associate - SAP HANA 2.0
      • Oracle Cloud Infrastructure Architect Professional
      • IBM Certified System Administrator - WebSphere Application Server Network


    Required Experience:

    • Moderate level years of relevant managed services experience handling cross technology infrastructure
    • Moderate level knowledge in ticketing tools preferably Service Now
    • Moderate level working knowledge of ITIL processes
    • Moderate level experience working with vendors and/or 3rd parties

    #dimensiondatacareers

    Skills Summary

    API Integration, Cisco Routers and Switches, Cloud Infrastructure, Cloud Networking, Cloud Security, Cloud Services Management, Computing, Database Tuning, Data Networking, Firewalls, Infrastructure Deployment, IP Routing, Linux, Local Area Network (LAN), Networking Solutions, Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Performance Optimizations, Routing Protocols, SAP Expertise, TCP/IP Networking, Troubleshooting, Wireless Networks

    What will make you a good fit for the role?

    Workplace type:

    On-site Working

    Equal Opportunity Employer

    NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

    Join our growing global team and accelerate your career with us. Apply today.

    A career at NTT means:

    • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
    • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
    • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
    • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
    • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
  • NTT DATA

    Desktop Engineer

    6 days ago

    NTT DATA Durban, South Africa

    Job Description · NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...

  • NTT

    Desktop Engineer

    6 days ago

    NTT Durban, South Africa Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...

  • Shoreability

    Senior IT Support Technician

    1 week ago

    Shoreability Durban, South Africa

    **Job Title: Senior Support Technician** · We are a leading Managed Service Provider (MSP) seeking a highly skilled Level 3 Service Desk Agent. We provide innovative technology and solutions to our clients and are looking for a professional who shares our passion for technology a ...

  • Shoreability

    Senior IT Support Technician

    1 week ago

    Shoreability Durban, South Africa

    **Job Title: Senior Support Technician** · We are a leading Managed Service Provider (MSP) seeking a highly skilled Level 3 Service Desk Agent. We provide innovative technology and solutions to our clients and are looking for a professional who shares our passion for technology a ...

  • Shoreability

    Senior IT Support Technician

    6 days ago

    Shoreability Durban, South Africa

    **Job Title: Senior Support Technician** · We are a leading Managed Service Provider (MSP) seeking a highly skilled Level 2 Service Desk Agent. We provide innovative technology and solutions to our clients and are looking for a professional who shares our passion for technology a ...

  • TLT Appointing

    IT Desk Support

    1 week ago

    TLT Appointing Durban, South Africa

    Company Description · About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sect ...

  • Santam

    Risk Surveyor

    2 days ago

    Santam Durban, South Africa

    What will you do? · This career opportunity is available at Santam Commercial Underwriting, Survey Department for a Surveyor to be based in Durban. · - Conducting desktop and physical surveys. · - Review external surveys as required and provide summery of the risk and risk reduct ...

  • Telesure Investment Holdings

    Loss Adjustor

    5 days ago

    Telesure Investment Holdings Durban, South Africa

    **JOB PURPOSE** · Support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification and validation of vehicle). All services are delivered against agreed service and functional standard. · **RESPONSIBILITIES** · **Opera ...

  • Allied Worldwide Limited

    L2 Desktop Support

    3 days ago

    Allied Worldwide Limited Durban, South Africa

    **About us** · We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countrie ...

  • Futurelink Global Recruitment

    Project Manager night Shift

    2 days ago

    Futurelink Global Recruitment Durban North, South Africa

    **Introduction** · Our client based in the Durban North area is looking for an I.T. Project Manager to join their growing team. · **Please note: this is a night-shift based in-office role.** · - As I.T. Project Manager / Team Lead, you will be responsible for providing support to ...

  • IT Anywhere KZN

    IT Technician

    2 days ago

    IT Anywhere KZN Umhlanga, South Africa

    **key responsibilities** · - Be accountable for effecting remote and onsite IT support to all internal and external stakeholders, in the recording and resolution of all IT support tickets logged and/or calls taken. · - Provide technical support and knowledge in terms of hardware, ...

  • IOCO

    Customer Service Engineer I

    3 days ago

    IOCO Durban, South Africa

    Ready to Escape the Mundane? Join iOCO Infrastructure Services for a Journey Beyond Work. · We are seeking a Customer Service Engineer I to join our team. As a crucial member of our technical support team, you'll be responsible for providing high-quality customer service and tech ...

  • Dimension Data

    IT Support Engineer

    6 days ago

    Dimension Data Durban South, South Africa

    Functieomschrijving · Do you want to work in a high-pressure environment? Do you have the ability to handle multiple projects at once? Does your strong technical background make it easy for you to solve complex problems on the fly? Are you ready to join our IT Support Engineer te ...

  • SD Recruitment

    Investment Associate

    6 days ago

    SD Recruitment Durban, South Africa

    A leading Funds-focused organisation is seeking an Investment Associate to join their growing Investments division reporting directly into the Regional Manager. The hiring team is seeking a candidate with excellent potential and qualifications that demonstrate a genuine interest ...

  • Tronox

    Process Engineering Lead

    6 days ago

    Tronox KwaZulu-Natal, South Africa

    Who We Are · Tronox Holdings plc (NYSE: TROX) is the world's leading integrated manufacturer of titanium dioxide pigment. We mine titanium-bearing mineral sands and operate upgrading facilities that produce high-grade titanium feedstock materials, pig iron and other minerals. Wi ...

  • Altron Bytes Systems Integration

    Support Technician

    2 weeks ago

    Altron Bytes Systems Integration KwaZulu-Natal,, South Africa Full time

    Altron Bytes Systems Integration's job vacancy, Career and Recruitment · Job title : Support Technician – KZN (Altron Campus KwaZulu-Natal Riverhorse Valley) jobs in KwaZulu-Natal · Job Location : KwaZulu-Natal, · Deadline : 18-May-24 · Quick Recommended Links · Jobs by Location ...

  • NTT

    Senior Associate Software Development Engineer

    4 days ago

    NTT Durban, South Africa Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...

  • NTT

    Business Intelligence Developer

    6 days ago

    NTT Durban, South Africa Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...

  • Michael Page

    Digital Marketing Specialist

    1 week ago

    Michael Page Durban, South Africa Full time

    About Our Client Pension Fund Organisation · Job Description Job description: · Corporate Image · Oversight for brand consistent communications across all digital platforms, applying best practices to the design of product content. · Expert knowledge and use of desktop producti ...

  • NTT

    MS Engineer

    1 week ago

    NTT Durban, South Africa Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...