Lungelo Ngcobo

Efficient and knowledgeable computer support team member accustomed to independently evaluating and solving a range of technical issues. Trained in software, hardware and networking problems. Able to quickly troubleshoot concerns and diagnose root causes.Skilled team player with strong background in Information Technology environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Seeking a position in an organization where I will utilize my skills and grow as a network technician. 

Junior IT Generalist, South African Sugar Association, Oct 2022 - Current 

• Responding and resolving all IT support calls received and allocated to you via the IS Helpdesk in a timeous, professional manner. Ensuring the logging and updating the tickets received on our central call logging system is maintained to agreed standards. 
• Active Directory, create users account, unlocking user, password reset. 
• Liaising with 3rd party maintenance providers and handing over necessary technical information, also providing remote support when required. 
• Support 1st and 2nd level desktop, Exchange, and SharePoint portal, as well l as other emerging Microsoft technologies 
• Provide support on connectivity and VPN problems. 
• Ensure network availability by monitoring and resolving system utilisation thresholds and escalating issues to the responsible people timeously. 
• Installation, packaging and support of applications, hot fixes and patches. 
• Business continuity, backup management, ensuring 24 x7 operation of system. 
• Monitor, implement and maintain all network devices, servers and all systems and business applications. 
• Perform daily checks to ensure all critical systems are operating to standards, ensuring the System Engineers are kept up to date with any outstanding issues. 
• Utilise problem analysis techniques and your own practical skills to diagnose and rectify technical problems, resolving them at first point of call where possible. 
• Assist with a range of tasks including the refurbishment and repair of the stores hardware, occasional site visits to integrate new systems and completing other relevant duties where necessary. 

 

IT Technician, Data Links, Jan 2020 ‐ Sep 2022

Duties:

• Neatly arranged and labelled cables to prevent tangling and make future updates more efficient.
• Customized the system, software and hardware settings to meet the specific needs of each user.
• Put together brand new systems with the optimal mix of performance and budget-conscious components.
• Patched software programs to close security loopholes and update systems with the latest functionality.
• Removed broken or outdated hardware and replaced with new parts to achieve the desired level of performance.
• Investigated the feasibility of automating different office functions and implemented strategic solutions to improve efficiency.
• Supported and maintained users in office 365 and 2016, Microsoft Windows. 
• Installed and configured local network and printers. 

IT Networks (In-service Training), eThekwini Municipality, Jul 2019 ‐ Dec 2019, Durban 

Duties:

• Updated network applications to close security loopholes and improve the performance for users.
• Back up company data and maintain a robust recovery system to avoid losing vital information.
• Conferred with the network's users to identify IT issues and desired improvements.
• Logged network functions, maintenance histories and repair records to keep the IT team up to date on changes.
• Assisted in implementation of new hardware and software solutions within company to improve workflow and customer service provision.
• Provided support to users learning new technology assets to support existing operations and to make possible workflow expansion.
• Protected the security of company information by closely monitoring email, teaching users how to spot fishing attempts and consistently updating virus protections.
• Configured routing and switching equipment, hosted IP voices services and firewalls. 
• Replaced faulty network hardware components. 
• Provided remote support to on-site engineers and end-users during installation. 
• Troubleshooting IP phones and networks. 

completed National Diploma, Information Technology  at Mangosuthu University of Technology ‐ Durban