Bonginkosi Ngcamu

My extensive knowledge of the IT field, along with my strong educational background, make me an appropriate candidate for the advertised position. I have worked in the IT field for 10 years now, as you can see from the enclosed resume. I strongly believe I can perform all the tasks delegated to me well since my responsibilities and duties are quite similar to those in the advertisement for your organization. This position has been my greatest success.

• Troubleshooting networking and connection issues.
• Troubleshooting hardware and software issues.
• Proven work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Desktop support
• Printer Support
• 3rd Party Software Support
• Operating System Install / Configure and Maintain
• Equipment Setup (PC's, Laptops)
• Assist with Anti-Virus Remediation
• Assist with WSUS Remediation
• Assist with Backup Remediation

• Matric
• Diploma in Information Technology
• NSE 1 Network Security Associate
• 10-year experience in Desktop Support in two to large size organizations
• Working knowledge of Microsoft operating systems (Windows 10)
• Working knowledge of MS Office (O365)
• Active Directory
• Experience in working on IT based projects.
• Advanced Troubleshooting skills for IT related issues (2nd Line Desktop Support)