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Durban
Sizwe Mbele

Sizwe Mbele

Field Support Engineer

Customer Service / Support

Durban, eThekwini Metropolitan Municipality

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About Sizwe Mbele:

I have immense skills in Network engineering (Huawei R&S), IT Support (Field, Rotation, Desktop) Coding (php, html, c#, java), Networking (Cisco intro to Cybersecurity, R&S). I have skills in hardware and software repairs, updating, resolving and closing incidents on the service desk system (HEAT). On daily basis I perform in ad-hoc service line as required, carrying out preventative maintenance, effective communication and providing feedback to key stakeholders, maintaining and improving customer satisfaction through first time incident resolution and quality service delivery

Experience

I have immense skills in Network engineering (Huawei R&S), IT Support (Field, Rotation, Desktop) Coding (php, html, c#, java), Networking (Cisco intro to Cybersecurity, R&S). I have skills in hardware and software repairs, updating, resolving and closing incidents on the service desk system (HEAT). On daily basis I perform in ad-hoc service line as required, carrying out preventative maintenance, effective communication and providing feedback to key stakeholders, maintaining and improving customer satisfaction through first time incident resolution and quality service delivery

Education

National Diploma in Information Technology.

National Certificate in IT: Tehcnical Support NQF 4.

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