- 2-4yrs of preferably operational experience in a similar market environment or trade structure.
- Diploma or Degree in related Field.
- Supply Chain functions such as Physical Logistics or Sales support.
- Experience in related business improvement projects.
- Good knowledge in generating Demand, Supply Chain and Finance process for pricing.
- Understanding of Logistics processes including Materials Handling e.g. picking to deliver, transport optimization, plant and transport route determination.
- Basic understanding of the order to cash flow and key business functions outside of the order to cash stream.
- Ensure Customer orders are optimized and managed before defined cut off time with the correct appointment times agreed and scheduled with customer.
- On time resolution of order filtering exceptions, ensuring actions taken are aligned with customer and internal team.
- Backlog cleaned regularly with no outstanding open items through the exception process.
- Align with customer and internal teams on changes that can be applied to avoid re-occurrence of exceptions.
- Proactive communication to customers in case of delays or out of stock as per communication method agreed with Customers.
- Regular order status communication to internal and external stakeholders.
- Ensure regular order housekeeping is done, aligned with customer and department rules.
- Collaborator to resolve billing exceptions.
- Creation of proforma invoices.
- Propose mitigation options for refusals to minimize cost impact to the company without disregarding customer interest.
- Secure relevant information, documentation and approval in compliance with market policy to avoid loss to the companies and guarantee correct adjustment to customer account.
- Resolve collaborated exception cases (E.g. Returns and refusal related claims or deductions), ensuring correct and timely adjustment of customer account to avoid potential impact on collection and customer experience.
- Drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPI's and service level agreements.
- Define and drive actions based on customer surveys in order to improve service to customer in area of order management, exception management, communication (customer interaction) including participating in projects and leading initiatives with support of Customer Facing Supply Chain Function.
- Work closely with the Process Optimizers on improvement initiatives.
-
Solution Analyst
Found in: Talent ZA C2 - 1 day ago
SPECD (Pty) Ltd Johannesburg, South Africa· A banking client is seeking to hire an experienced and qualified SOLUTION ANALYST to work in a demanding fast delivery environment for the PanAfrican Remittance team. Knowledge of the National Payment System. · The incumbent will work as part of a DevOps team, leverage speci ...
-
Solution Analyst
Found in: Talent ZA C2 - 4 days ago
Hollard Recruitment Sandton, South AfricaHello... an exciting new opportunity has just become available in our Insure, IT Business Analysis Chapter. We are looking to recruit a Solution Analyst. · Role Objectives: · The Solution Analyst is responsible for bridging the gap between business and technology and/software s ...
-
Lead Solution Analyst
Found in: Talent ZA C2 - 8 hours ago
SPECD (Pty) Ltd Randburg, South Africa· A banking client seeks to hire an experienced and qualified LEAD SOLUTION ANALYST to join their Salesforce team. · The team is embarking on introducing new functionality that allows customers to use WhatsApp to upload supporting documents. · JOB DESCRIPTION: · Job Title: Lea ...
-
Support Analyst
Found in: beBee Professionals ZA - 2 days ago
Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Johannesburg. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly. · Th ...
-
Senior Solution Analyst and Design Engineer
Found in: Talent ZA C2 - 5 days ago
DSV Kempton Park, South AfricaTime Type: · Full Time Minimum Requirements · Grade 12 · Degree or diploma in: Industrial Engineering or Information Technology or Information Systems or Computer Science · • Advance Excel and PowerQuery · • AutoCAD · • Microsoft Office: PowerPoint, Visio and Project · • PowerBI ...
-
Senior Business Analyst
Found in: Executive Placements ZA C2 - 8 hours ago
Planet10 Johannesburg, South AfricaGoldenRule is in search of a Senior Business Analyst to join a leading Digital Business Giant. · A Senior Business Analyst will play a key role in identifying business needs, analysing processes, and developing solutions to drive organisational success. Business Analysts will col ...
-
Salesforce Business Analyst
Found in: Job Placements ZA C2 - 1 day ago
HR Genie Johannesburg, South AfricaWe pride ourselves on our culture that is made up of impeccably skilled, passionate professionals. Our team varies from veterans of the industry to fresh faced young bloods who are ready to shape the future. · Our skilled Business Analysts can clearly, crisply and comprehensively ...
-
Junior Credit Risk Analyst
Found in: Job Placements ZA C2 - 3 days ago
Frogg Recruitment SA Johannesburg, South AfricaJunior Credit Risk Analyst Sandton Johannesburg · Our Client a well-established fintech/technology company in Sandton Johannesburg is looking for a Junior Credit Risk Analyst with 2 years or junior years of experience in a Credit Analyst or Data Analyst role. You will be involve ...
-
BI Analyst – Design
Found in: Talent ZA C2 - 3 days ago
Acuity Consultants Johannesburg, South Africa Permanent, Full timeJob Description · This is an amazing opportunity for a senior BI/MI Analyst to optimise & advise on system processes and design business solutions, driving long-term decision-making processes for South Africa's leading financial services company. · This BI Analyst role is Johann ...
-
Functional Consultant
Found in: Executive Placements ZA C2 - 5 days ago
Fempower Personnel Johannesburg, South Africa Full timeJoin our client, a leading player in the financial services and banking sector, in their quest for a Functional Consultant / Business Analyst based in Sandton, Johannesburg. · Main Purpose of the Job: The Business Analyst is pivotal in delivering custom business and software solu ...
-
Functional Consultant/Business Analyst
Found in: Executive Placements ZA C2 - 3 days ago
TalentCru Johannesburg, South AfricaThe Business Analyst plays a key role in the delivery of successful custom business and software solutions. This individual encourages thought and collaboration from team members to expand ideas regarding successful delivery and to provide the most value to our clients. The Busin ...
-
Analyst Programmer
Found in: Executive Placements ZA C2 - 5 days ago
LINKFIELDS INNOVATIONS (PTY) LTD Johannesburg, South AfricaWe are looking for an experienced Analyst Programmer to join our development team. The ideal candidate will have strong programming skills in C# and .Net framework, with a proven track record of delivering high-quality software solutions. The Analyst Programmer will work closely ...
-
Business Solutions Executive
Found in: Executive Placements ZA C2 - 5 days ago
Stafflink Recruitment Solutions Johannesburg, South AfricaThe purpose of the Business Solutions Executive role is to understand existing business practices, identify opportunities for improvement, run scenario planning and set in motion improvement projects within the business and across our customers supply chains. The Business Solutio ...
-
Business Analyst/ Project Coordinator
Found in: Executive Placements ZA C2 - 5 days ago
HR Genie Johannesburg, South AfricaOur Client a Global Tech firm is seeking a Business Analyst/ Project Coordinator to join their team in Johannesburg on a contract basis. They offer stability, growth, attractive rates and a great working environment. · The Business Analysts key function is to work with internal a ...
-
Energy Analyst and Manager
Found in: Executive Placements ZA C2 - 5 days ago
Finovate People Johannesburg, South Africa Full timeEnergy Analyst and Manager (Solar + Generators) · Our client, a power solutions company in Johannesburg (West Rand) is looking for an Energy Analyst and Manager to join their dynamic team. · Non-negotiable Requirements: · Understand Eskom and Utility bills. · Responsibilities: · ...
-
Business Analyst
Found in: Executive Placements ZA C2 - 20 hours ago
Isilumko Staffing (JHB) Johannesburg, South AfricaWe are seeking a skilled Business Analyst to play a pivotal role in driving agile initiatives, harnessing data insights, and exploring automation and AI solutions. This is a 12-month contract position offering an exciting opportunity to contribute to transformative projects withi ...
-
Business Analyst
Found in: Job Placements ZA C2 - 3 days ago
Complement Recruitment Johannesburg, South AfricaBusiness Analyst - Gauteng · 12 Month Contract Remote · Purpose of Position: · Complement Recruitment are recruiting for an intermediate Business Analyst. This is a remote 12 month contract. Salary is market related, applicants however are encouraged to add or include their desi ...
-
Vendor Performance Measurement and Analysis – EE
Found in: Executive Placements ZA C2 - 4 days ago
Paton Personnel Johannesburg, South AfricaLooking for an analyst with skills assessing vendor success and compliance as per SLA terms and service requirements. Use analytical skills to identify problems and define solutions for improvement of quality, service and work output. Play critical role assisting management with ...
-
Junior BI Analyst Developer
Found in: Executive Placements ZA C2 - 3 days ago
IOCO Johannesburg, South AfricaWe are looking for a motivated Junior BI Analyst Developer to join our team. As a Junior BI Analyst Developer, you will be an integral part of our Business Intelligence team, contributing to the development and enhancement of BI solutions. If you have a passion for data analysis, ...
-
Senior Business Analyst
Found in: Executive Placements ZA C2 - 4 days ago
Planet10 Johannesburg, South AfricaWe are currently looking for a Senior Business Analyst who will be responsible for creating, refining, and clarifying the detailed definition of the business need, designing the corresponding business processes, and supporting the implementation of the business solution. As a Sen ...
Customer Solutions Analyst - Johannesburg, South Africa - TalentCru
Description
We are excited to inform you that one of our clients in the logistics industry is looking for a Customer Solutions Analyst to engage with customers to resolve issues and concerns related to order management, order status, claims, returns and refusals queries. To serve as the primary point of contact internally sales and business units and physical logistics and externally.