Zodwa Thobejane
About Zodwa Thobejane:
I have a well-rounded background in problem solving skills and refined talents in access customer support and reporting writing organizing, coordinating skills. Additionally, I am a proven expert in communication and consistent collaborator. My previous roles have strengthened my abilities in decision-making and customer service, including a focused attention to detail and accuracy.
Experience
- Provide software support on all company related software packages external and internal
- Generation of reports and reporting on all support activities to management
- To perform quality assurance checks in order to prevent issues reoccurring
- To own customers issues through to resolution and to recognize when to escalate
- Ability to multi-task, interpersonal and communication skills, organizing skills, problem solving skills, ability to learn quickly
- Remote on users pc’s/laptops/installations
- Telephone and email support to all dealers
- Providing 1st & 2nd line support (internal and external)
- Training users on all New Systems
- Maintain great communication skills with customers
- Working with agreed SLA time frame
- Monitor System Performance
- Exposure to SQL, Linux & My SQL Tool
- Maintaining in-house Systems
- Monitor System Performance
- Ability to use innovation and traditional methods to develop technical solutions to both simple and more complex problems
- Setup security Policies for users
Education
Bachelor of commomerce in financial management UNISA 2023 - present
Diploma Information Technology UNISA 2013 - 2022
Diploma Assistant Accounting 1999
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