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    Technical Operations Manager - East London, South Africa - Isisekelo Recruitment

    Isisekelo Recruitment
    Isisekelo Recruitment East London, South Africa

    Found in: Talent ZA C2 - 4 days ago

    Isisekelo Recruitment background
    Full time
    Description

    Main purpose of the role:

    • Responsible for managing and motivating all staff. Ensuring a high-quality standard, on time delivery and achievement of targets.

    DUTIES AND KEY RESPONSIBILITIES
    1. Responsible for overseeing the entire CMS Operation:

    • Manage the relationship with the Client whilst maintaining profitability and productivity.
    • Plan, implement and monitor annual budgets, scheduling expenditures, analyzing, and reporting on variances and taking appropriate corrective actions to compensate for variances.
    • Management of financial and administrative requirements
    • Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and monitored.
    • Ensure rework campaigns, standardized fitments, overall WIP management targets are met in accordance with customer scope.
    • Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles as high priority.
    • Ensure Operations strive to fulfil BBBEE such as procurement and recruitment objectives.
    • Ensure to manage Workshop (and in-plant areas), Equipment & Storage Yard maintenance.

    2. Promoting customer relations:

    • Maintain good relationships with external and internal customers and handle any customer complaints.
    • Promote interdepartmental cooperation and synergies.
    • Participate in daily morning meetings at Plant level with customer management.
    • Review fitment quality as per standard operating procedure.
    • Develop, implement, and monitor guidelines for customer satisfaction.
    • To support Contracts Manager to grow Technical Portfolio, to find new business and spot opportunities.

    3. Manage all productive staff effectively and efficiently.

    • Plan and adjust staff workloads and allocate daily tasks to team members.
    • Provide advice and technical assistance to team members.
    • Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.
    • Ensure all staff are adequately trained in terms of their duties.
    • Using the Performance Management system to ensure all staff are appraised on the performance and given sufficient training, coaching, and mentoring where applicable.
    • Ensure all new staff are properly inducted on all policies and procedures.
    • Ensure all department employees time keeping and attendance adherence.
    • Ensure corrective action is taken on employees who do not comply with policies and procedures of the company.
    • To foster a team environment of inclusivity and transparency.

    Experience/Education:

    • Red Seal Artisan (Electronics or Mechanical) / Degree or Diploma in Mechanical Engineering Must have production experience.
    • 3+ years working experience in the same or similar position.
    • Ability to effectively communicate at all levels (both internal and external customers) Aftermarket fitment knowledge required.
    • Proven record of planning and executing projects.
    • Effective management and utilization of resources, +- 80 employees.
    • Must have sound computer knowledge and applications at an advance level (Full MS Office Suite)

    Additional Duties:

    • Ensure the department adheres to ISO 9001 Quality Processes and standards.
    • Ensure the department adheres to ISO 14001 Environmental Processes and standards.
    • Ensure the department adheres to ISO 18001 Health and Safety standards.
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