Product Trainer - Sandton, South Africa - Wilderness

Wilderness
Wilderness
Verified Company
Sandton, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

PRIMARY PURPOSE
Wilderness owns and manages prime properties in many regions across Africa and has plans to expand its global footprint.

As a business we rely on the experience and quality of our camp offering and the knowledge of our reservations and sales teams to close sales.

Doing this allows us to strive towards our vision.


The role of the Product Trainer is to enhance the reservations and sales teams' knowledge of the regions, concessions, camps and experiences offered across our unique portfolio.

The Product Trainer will play a key role in fostering a culture where continuous learning is encouraged.

  • This position can be based in either Johannesburg or Cape Town.

Detailed Responsibilities

  • Responsible to create, manage and deliver detailed training on the Wilderness products and services.
  • Ensure that staff are aware of where they can access productspecific information.
  • Train new staff on all our camps and the regions within which we operate.
  • Implement holistic product training modules incorporating aspects of ecotourism, hospitality, sustainability, wildlife and community influences.
  • Training will need to be of a detailed nature so as to highlight the unique aspects of our camps and the areas within which we operate.
  • Be responsible for developing training materials on the key platforms to provide training.
  • Assessing product knowledge levels, planning upskilling and elevating the product awareness and a culture of learning in our business.
  • Be responsible for developing training materials on the key platforms to provide training both in person and virtual onboarding sessions with our regional travelshops in collaboration with our Trade Marketing team.
  • Create and audit documentation, videos and elearning courses that facilitate training on the various platforms and software solutions that the business uses. Sharing all training materials with the Sales team selling in the B2B space.

CANDIDATE PROFILE

Qualification

  • Matric certificate
  • Tertiary certificate in Travel & Tourism


  • Computer Literate

  • Specifically MS Office
  • Proven English literacy and fluency

Experience:


  • 5 years' experience in camp operations, guiding or reservations.
  • Experience at Wilderness is advantageous.
  • Prior training experience in the wildlife and/or hospitality industry is a plus.

Skills:


  • Excellent presentation skills.
  • Strong project management skills and the ability to supervise multiple projects.
  • Consistent approach to quality of output and natural teaching techniques.

Personal Abilities:


  • Team worker and ability to interface with various departments.
  • Excellent communication skills both written and oral, in English.
  • Selfstarter with high energy levels.
  • Great interpersonal skills.

Interests:

A passion for wildlife and a commitment to sustainability and conservation.
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