Talent Pool - Cape Town, South Africa - FYXER

Description

Who we are

FYXER LTD is an all-encompassing business and executive assistant (EA) support service. It was set up by brothers Richard and Archie Hollingsworth in 2015 to "offer executives a holistic service rather than a single employee and EA's, flexible and remote working."

FYXER enables business leaders to focus on what matters most. In a hybrid working world, our unique combination of great people and agile technology helps some of the fastest-growing companies reach their full potential and change the world of tomorrow.

However, FYXER is more than just a service provider. Beyond this, we become a client's critical business partner, coach to its executives (and management teams), and champion for its mission.

Why choose us

We believe that you should be able to live your life, without sacrificing your career.

• We are location-independent and lifestyle-inclusive (parenting, snowboarding, side hustles)
• We have casual agreements which allow for remote working arrangements
• We have a wide range of clients which means you can get exposure to multiple industries, stakeholders, tech, processes and ways of working
• We're exceptionally fast-paced and ever-changing. If you love the hustle, you'll fit right in
• We put our clients first but we're also part of the FYXER community - a unique and special global group who wants to live a life out of the ordinary

What is our Talent Pool?

In simplest terms, a talent pool is a database of candidates who have already been deemed qualified for particular clients and can be offered work as soon as opportunities become available.

What does this mean for you?

It's good news because it means you will still go through the recruitment process (assessments and interviews) and if you meet our minimum criteria, will be next in line for consideration as soon as we require more staff. Our hiring is rapid and ever-growing so chances are we'll need you sooner, rather than later.

You will remain an active candidate on our database and we will update you on our progress monthly.

Requirements

The Opportunity

This opportunity sits within the wider Service Delivery Team as part of 'Core Client Support', providing high-quality Executive Assistant support. Here you would provide high-quality executive support and assistance.

The Core Account Support team works flexibly, across all clients in the portfolio, delivering high-quality support as client needs and service delivery workflow demands require. This means you may be reallocated to different assignments across the portfolio at any point.

To be successful you must be able to switch attention between clients, recognise your own limits and be confident in asking for help. You are a strong communicator who embraces the use of technology and automation to enable a consistent streamlined approach to delivering the FYXER service.

Main activities and responsibilities (as per allocated assignments)

• You will assist the Service Delivery Lead (SDL) in meeting the expectations of the client package of support
• Manage complex client diaries and schedules proactively, alerting users of deadlines and important appointments and ensuring all necessary information is in the calendar invites
• Set up and manage technology to improve efficiency such as integration tools
• Manage facilitation of meetings (including Board meetings) such as conference calling, meeting room bookings, meeting refreshments and other equipment, as required
• Provide inbox management by monitoring and responding to emails and managing a complex schedule
• Manage complex business travel, including flights, visas, transportation, accommodation, itineraries, proactively seeking ways to ensure the client has a positive travel experience
• Event management to include planning, organising, and coordinating small to large local and international events
• Provide general administrative and office management support, as required by each client's setting
• Provide additional support to clients in the areas of:
  • research, business development, marketing, supplier management, HR and recruitment, project management
• Any other tasks as deemed necessary by FYXER

Expectations

• You ensure our client needs/requirements always come first
• You follow FYXERs 'Client Etiquette' procedure
• You are a team player
• You support a portfolio of clients
• You deliver exceptional service
• You're technological savvy or willing to learn as you'll be using ours, and our client's systems
• You can adapt your approach, and think creatively when a client needs a problem solving fast
• You are proactive and you thrive in a fast paced environment
• You demonstrate excellent attention to detail and deliver high quality work within the required timeframes
• You are organised and proactive
• You keep excellent time management
• You execute tasks autonomously
• You understand and remain up to date with FYXER policies and processes
• Your communication skills are clear, well-presented and thoughtful, both verbal and written
• You have a professional approach and ability to handle sensitive information confidentially
• You work effectively under pressure and to strict deadlines, prioritising with a flexible approach

Skills/Experience

• Typical experience, is 3- 5 years in a fast-paced business support role
• +1 year PA/EA experience (desirable)
• +1 year admin or research-based experience (desirable)
• Excellent proactive communications skills
• The ability to forge good working relationships with a variety of different personalities
• Willingness to work across different sectors and business arenas
• The ability to execute tasks without direction
• The urge to always strive for improvement
• Technologically savvy
• Organised and effective time manager
• Positive attitude towards remote work
• Comfortable working in a fast paced ever-evolving environment
• Juggle workloads and changing priorities
• Detail-oriented and organised
• Demonstrate confidence and assertiveness when working with clients and within industry sectors that are unfamiliar
• Empathetic to the perspective of others

Time zone requirements

• Flexibility to work remotely in UK time zone

Working hour requirements

• We're looking for individuals that have the flexibility to commit to a minimum of 100 hours/month

Benefits

What we offer

• £11 - £19/hour (benchmarked against skills/level/experience and our FYXER framework)
• We are UK owned and for anyone outside of the UK, our opportunities are available on a contractor agreement (self-employed) basis
• We've built a development framework to allow community members to advance in levels/rates if they so desire

Diversity & Inclusion

FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous. Please submit your information here.