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    Sales Specialist - Cape Town, South Africa - Westin Hotels & Resorts

    Westin Hotels & Resorts
    Westin Hotels & Resorts Cape Town, South Africa

    5 days ago

    Default job background
    Full time
    Description

    JOB SUMMARY

    The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day to day activities related to sales with a focus on building long-term, value based customer relationships that enable achievement of sales objectives in the MICE (Meetings, Incentives, Conference, Event) group segment whilst achieving Sales Goals.

    Required Experience & Qualifications

  • A recognized Sales Qualification
  • Preferably 3 – 5 years' experience in a similar position
  • Previous MICE position and knowledge of the segment
  • Excellent oral and written communication skills
  • Interpersonal competences and presentation skills
  • Results oriented and able to meet deadlines
  • Efficient in time management and can work without supervision
  • The ability to interact, guide and motivate staff on all levels to be in a position to deliver exceptional service.
  • Proficiency in Microsoft packages essential ( Word, Excel, email ) essential
  • Professional disposition and positive attitude
  • Ability to work within a pressurized environment
  • Proactive, self-motivated Individual with good professional work ethic.
  • Good interpersonal skills and communication, guest centric
  • Excellent communication and interpersonal skills.
  • Excellent telephone and email etiquette
  • Strong planning and organizing skills
  • Good conflict resolution and problem solving skills
  • Attention to detail and strong administrative skills
  • Results and deadline driven
  • Ability to work methodical and systematic
  • Ability to use Initiative and be proactive
  • Ability to work without supervision and within a team
  • Extensive working knowledge in MS Office in all MS office applications Word, Excel, Outlook, Powerpoint
  • Diligence, attention to detail and proactive with the ability to use initiative and work unsupervised is essential.
  • Ability to converse and speak the English language in a professional manner.

    • Key Responsibilities

  • Develop and implement sales strategies
  • Assist in achieving segment revenue goals and property revenue goals
  • Plan, organize and manage all sales activities
  • Identify, analyze and implement new methods and techniques to determine sales growth
  • Analyse the company's sales policies and recommend proper improvements and changes
  • Build and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips and trade shows etc.
  • Achieve sales budgets
  • Understands the overall market – competitor's strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Maintains high performance levels under pressure or when experiencing changes or challenges in the workplace.
  • Actively participates as a member of a team to move team toward the completion of goals.
  • Sets a positive example
  • Builds, directs, manages, and ensures implementation and effectiveness of MICE strategies throughout the year.
  • Maintains and develops relationships between client and property through the MICE segment
  • Creates and inspires existing clients and new business clients to make use of local and international properties
  • Contracting and negotiating processes are followed and extreme care is exercised when dealing with all clients
  • Reporting and administration
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