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    UX Specialist - Johannesburg, South Africa - Quadrant Systems

    Quadrant Systems
    Quadrant Systems Johannesburg, South Africa

    Found in: Talent ZA C2 - 1 week ago

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    Contract
    Description

    Job Description:

    We are looking to recruit an UX Researcher to join the product design team.

    Job Purpose:

    To research UX best-practices, competitors and user needs. Conducts user-testing, analyses data to inform design process. Manages content for certain projects/areas.

    Job objectives:

    • To support the product design team in delivering digital touchpoint experiences that our customers engage with
    • To support the product design team in developing customer journey strategies that consistently improve the customer experience for Absa CIB and drive a customer centric culture throughout the business
    • To research UX best practices across both competitors and user needs requirements
    • To analyze CX and UX data to inform our UX design process
    • To collaborate with stakeholders and design team members

    Minimum requirements:

    Job related knowledge:

    Essential

    • User testing research and usability testing (applied)
    • Analyzed research findings for a better understanding of user insight (applied)
    • Good understanding of analytics and the UX design process (applied)
    • Good understanding of what motivates a customer, (applied)

    Desirable

    • Previous UX research (banking advantageous)

    Job related skills:

    • Analytical thinking: ability to read user and market research findings using logical and scientific reasoning (competent)
    • Written and verbal communication (competent)
    • Ability to conduct research (competent)
    • Attention to detail (competent)
    • Time management skills (competent)

    Job experience:

    • Essential: Minimum of 2 years' experience in market research
    • Desirable: 3 years' experience in market research

    Education:

    Bachelor's Degree/Diploma in media, marketing, research, digital marketing (or relevant discipline)

    Essential Competencies:

    • Deciding and Initiating Action
    • Working with People
    • Writing and Reporting
    • Presenting and Communicating Information
    • Analyzing
    • Learning and Researching
    • Planning and Organizing
    • Adapting and Responding to Change

    To apply, please send CV to

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