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    Conversational AI Technical Lead - Johannesburg, South Africa - Level-Up

    Level-Up
    Level-Up Johannesburg, South Africa

    6 days ago

    Default job background
    Full time
    Description

    Overview:

    As a Conversational AI Technical Lead, you will play a pivotal role as a trusted partner to our clients enterprise customers, leading conversational AI projects with excellence. Working closely with our Conversational AI R&D team and our clients, you will ensure seamless integrations and implementation of our technologies to the highest standards. You will oversee a range of customer integrations, from wide-scale environments to bespoke solutions, and provide invaluable guidance to our internal R&D teams to meet all customer requirements effectively.

    Responsibilities:

    • Lead the delivery of large-scale conversational AI projects, ensuring successful implementation and integration.
    • Collaborate with cross-functional teams to develop well-engineered, tested, and documented software libraries and applications using Java 8, Linux, and MySQL.
    • Provide architectural designs and guidance to engineers for implementing use cases.
    • Manage code promotion through all environments and provide weekly release notes to clients.
    • Develop shell scripts to assist engineers in log error analysis across multiple nodes.
    • Act as the central coordinator for all technical aspects of the project, serving as the primary interface between global Conversational AI teams and the client.
    • Run client configuration and integration streams with on-site teams, coordinating with global Conversational AI teams to address client requirements.
    • Support global SIA and Conversational AI teams by collaborating with client IT teams.
    • Gather client training requirements for post-rollout platform operation and facilitate client capability building.
    • Translate use cases into robust requirements prior to each sprint, focusing on value maximization and leveraging Conversational AI technology strengths.
    • Document deployment conclusions and set the general direction for subsequent work streams.
    • Prepare training materials for client capability building and platform usability, administering web-based and instructor-led training sessions.
    • Continuously track client expectations across all applicable work streams throughout the project lifecycle and operations.
    • Monitor and report on CSAT, MTTD, velocity, and delivered business value to achieve project objectives.

    Qualifications:

    • 4-6 years of experience leading and implementing software or virtual infrastructure projects.
    • Proficiency in Java/Groovy, Linux, and MySQL is essential.
    • Strong problem-solving skills with the ability to address complex technical challenges using solution/design thinking.
    • Demonstrated leadership capabilities with experience managing daily work efforts and mitigating risks effectively.
    • End-to-end technical experience in design, engineering, testing, DevOps, and support.
    • Excellent communication skills with the ability to convey technical concepts to both technical and non-technical audiences.
    • Proficiency in creating and delivering stakeholder reports and client-facing documents.
    • Fluent in written and spoken English.
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