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    Operations Manager - Johannesburg, South Africa - Complement Recruitment

    Complement Recruitment
    Complement Recruitment Johannesburg, South Africa

    Found in: Job Placements ZA C2 - 2 days ago

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    Description

    Operations Manager - Zanzibar

    Salary: Market Related

    Purpose of Position:

    Complement Recruitment are recruiting for an Operations Manager for a hospitality island lodge, based in Zanzibar, Tanzania. This is a permanent position.

    Apply Directly for this Job by clicking here -

    Minimum Requirements Qualifications And Skills

    KEY OUTPUTS:

    Ensure you wear the correct uniform and that you are well presented at all times.

    Ensure high standard of personal hygiene.

    Be friendly, considerate and greet all guests and staff

    Maintain open lines of communication with other staff

    Support the Senior Management in overall responsibility for the effective management

    Assist in training and developing of staff as necessary

    Work closely with the Management team to ensure a seamless daily operation.

    Placing daily operational orders in a timely and budget-sensitive manner, delegate as necessary.

    Participation in the management, implementation and updating of the lodge FBC to-do lists

    Ensure that an environment, where the company standard is continuously met and visible throughout the daily functioning of the lodge

    Ensure lodge styling guide and styling updates are documented and work closely with the

    Hospitality training team to ensure clear communication

    Ensure that administrative functions within the camps are maintained and monitor beverage control

    Ensure that guest information and requests are shared and gathered for all guests arriving or departing to properties

    Checking in and out all guests

    Assist with checking guests rooms and that guest areas are neat at all times

    Host/interact with guests daily and communicate feedback if necessary

    Be aware of & make your chefs aware of special dietary needs and special occasions

    Assist with Uniform orders and issues. Ensure all staff are wearing correct uniform at all times

    Oversee all Food and Beverage aspects of the lodge and be sure they are to company standard.

    Manage day to day guest itineraries & activities, ensuring guest delights happen daily and clear,

    effective communication between all departments happen

    Attend management meetings

    Lead the green team and conservation initiatives on the island

    Keep the region informed on company stories regularly

    Assist with Social media and other PR related communication

    Manage Staff Delight activities, including activities and staff swaps

    Allow for flexible work hours

    Pay close attention to day sheet information such as dietary requirements and medical

    requirements for guests, eg. Bad back, Room configurations, pre-booked activities.

    Assist in checking the lodge forecast and other office administration

    You must work towards the sustainability of each department and of the company (reduce waste and care for company property)

    Go the extra mile for guests and staff

    Be flexible when receiving unexpected requests from guests

    Connect with guests daily to ensure they are happy and having a personalized experience.

    Be motivated, friendly and proactive when dealing with lodge operations and guests expectations

    Be responsible for upholding the standards within the lodge

    • Communicate regularly and effectively with staff & other departments

    KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

    Higher Diploma or Bachelors Degree in Hospitality Management

    3-4 years experience in food, beverage, operations

    Computer literate

    Fluent in English (oral and written)

    COMPETENCIES REQUIRED:

    Analysis and problem solving

    Proactive work ethic

    Take pride in personal appearance

    Critical thinking always maintain a high level of professional scepticism

    Attention to detail

    Good communication skills

    Good interpersonal skills

    Sense of urgency

    Passionate about guest delight

    Diligence and self-motivation to meet deadlines and keep on top of your job

    Willingness/ability to share information and teach and inspire others

    Must be able to work under pressure, must be accurate, customer focused, and have a positive outlook, excellent team player, committed, hardworking and eager to learn.

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