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    Customer Experience Centre Team Leader - Centurion, South Africa - Customer Loyalty Consultants

    Customer Loyalty Consultants
    Customer Loyalty Consultants Centurion, South Africa

    1 week ago

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    Description
    CLC is currently recruiting for a Customer Experience Centre Team Leader.

    The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective and smooth operating of the CEC.

    Minimum Requirements:
    • Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
    • Clear Criminal Record
    • Computer Literacy – MS Office: Word, Excel, Outlook, PowerPoint & other short-term software
    • Minimum of 5 years' experience in call centre/customer care environment
    • Minimum of 2 years working experience in an insurance or related industry
    • Minimum of 2 years' experience in a Leadership role

    Skills and Attributes:

    • Lead by example in terms of following processes
    • Bilingual (English and Afrikaans)
    • Verbal reasoning
    • Punctual & well groomed
    • Patient
    • Ability to work under pressure
    • Ability to effectively deal with conflict
    • Excellent oral, written and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Excellent level of knowledge/expertise related to products
    • Strong knowledge of customer care processes and techniques
    • Strong understanding of CEC operations
    • Good problem-solving ability
    • Demonstrate ability to work well in a team as well as independently
    • Dedicated to providing exceptional customer service
    • Exceptional writing, spelling and grammar skills
    • Strong confidentiality and morals
    NB: Please note that only shortlisted candidates will be contacted. Should you not hear from HR Department at CLC within two weeks, kindly consider your application unsuccessful.
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