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    Sportsbook Payments Administrator – Collection of Monies In - Johannesburg, South Africa - Profession Hub

    Profession Hub
    Profession Hub Johannesburg, South Africa

    Found in: Job Placements ZA C2 - 6 days ago

    Profession Hub background
    Full time
    Description

    Our client is searching for a Sportsbook Payments Administrator – Collection of Monies In to join their team in Johannesburg

    A Sportsbook Payments Administrator specializing in "Monies In" transactions is responsible for managing and overseeing the withdrawal process for customers. The role requires a balance between maintaining trustful relationships with clients and ensuring timely collections. Skills in communication, negotiation, and problem-solving are essential, along with knowledge of billing procedures and collection.

    Responsibilities and Duties:

    • Liaise with payment service providers and banks to resolve any payment issues.
    • Reconcile all aspects of the deposit cycle (internally and with payment processors) to ensure no overdue payments.
    • Resolving billing issues to maintain customers.
    • Work with the fraud and risk team to identify and investigate suspicious transaction activities to prevent financial losses from fraudulent deposits.
    • Compliance and Regulations: Ensure adherence to relevant gambling and financial regulations as may be required by the National Gambling Board, in terms of FICA or any other regulatory requirements.
    • Fraud Monitoring and Prevention: Investigating and resolving Deposit-related disputes and discrepancies.
    • Maintain accurate records of all "Money In" transactions, keeping accurate records of all collection activities and updating accounts.
    • Identifying outstanding PSP payments and overdue monies.
    • Assist in the development and improvement of payment processes and systems.
    • Provide reports on PSPs Deposit metrics, trends, and issues to management.
    • Maintain a thorough understanding of various deposit methods, including new options available to customers directly via our PSPs as well as our competitors, this will include their functionality and limitations.
    • Bank verification Through AVS
    • Query resolution – internal and deposit processors.
    • Stay informed on the latest deposit solutions and support the Payments Manager with ad-hoc tasks related to player deposits.
    • Monitor and assess the performance of Payment Service Providers (PSPs), optimizing day-to-day deposit success rates and traffic flows.
    • Deposit Process Improvement: Identify areas for process optimization and efficiency enhancement within the deposit processes.

    Education and Qualifications:

    • Bachelor's degree in finance, Business Administration, or a related field.

    Requirements:

    • Experience in payment processing of Monies In, preferably in the online gaming or sports betting industry.
    • Familiarity with diverse online payment methods and products.
    • Research competitor sites and PSPs, providing recommendations for enhancements and opportunities.
    • Strong understanding of payment systems, AML, EDD regulations, and KYC procedures within the iGaming industry.
    • Excellent analytical and problem-solving skills.
    • Proficient in MS Office and payment processing software.
    • Strong communication and interpersonal skills.
    • Ability to work in a fast-paced, dynamic environment.
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