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Umhlanga

    Customer Services - Umhlanga, South Africa - Armstrong Appointments

    Armstrong Appointments
    Armstrong Appointments Umhlanga, South Africa

    3 days ago

    Armstrong Appointments background
    Description

    Main job function

    As a customer service representative in Supply Chain Industry, your responsibilities include:

    • Managing and resolving customer inquiries
    • Tracking and updating shipment information.
    • Coordinating with warehouse and transportation teams.
    • Ensuring timely and accurate delivery.
    • Communicate with clients to provide update on orders.
    • Address issues and maintain positive relationships.
    • Utilizing SAP and other sales tools to accurately process sales orders along with the management of invoicing without error or delay
    • Providing outstanding customer support from initial contact to when product arrives to customer
    • Working cross functionally across supply chain to fulfil our customer order requirement.
    • Serving as main customer touch point for troubleshooting customer issues
    • Meeting and/or exceeding service expectations and customer follow up
    • Consistently looking for ways to improve processes across supply chain
    • Participate in project work as required
    • Ensure all documentation is provided to relevant parties invoices, order confirmations, packing lists, etc.
    • Maintain customer data within SAP, which includes completing new customer set up requests
    • Have deep understand of business, products, and customers to ensure highest level of service to customers
    • Work within a team environment to meet business objective and goal.

    Qualifications and Skills:

    • High School Diploma, with bachelors degree preferred
    • 2 + years of customer service with some supply chain experience is preferred
    • Experience working in a team environment and independently as needed
    • Demonstrates computer competence with Microsoft Office (word processing, spreadsheets, databases, etc.)
    • Experience working with SAP or other ERP systems is preferred
    • Excellent verbal, interpersonal, and written communication skills
    • Ability to meet time sensitive deadlines and prioritize responsibilities
    • Ability to recognize problems, assess situations, gather relevant information, and respond/resolve effectively
    • Positive attitude and thrives in a collaborative environment
    • Excellent customer service skills and demonstrates a passion for
    • Highly motivated self-starter who is results oriented
    • Ability to give and receive feedback
    • Ability to work flexible hours as needed

    A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

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