Customer Service Representative - Durban, South Africa - Webhelp

Webhelp

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Customer Service/Support

Location

Durban, South Africa
Language
English***
Job Advert:
Experience the power of a gamechanging career

Are you a people's person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office

We're a global technology and services leader that powers the brands of the future.

We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you'll be working on an exciting international campaign as the customer's first point of contact.

When establishing the customer's needs or diagnosing service issues, you'll need to use questioning and active listening skills in to hear what is not being said.

We want people who can be proactive in problem solving while remaining empathetic to the customer's concerns or queries.

What you will do in this role:

Handle various customer interactions such as; payment queries, resolving incorrect orders, customer service or billing complaints, and missing transactions
Promote new or additional services and products
Ensure timely and accurate resolution of customers' problems within agreed service levels, targets and objectives
Close customer queries and ensure appropriate feedback or change was made
Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments and actions taken

Your qualifications and experience

Concentrix is a great match if you have:

A matric certificate
The ability to work shifts between 13:0006:00 and 14:0007:00 in a US time zone
Proficiency in English oral and written language
12 months' experience working in a contact centre
PC literature with the ability to use multiple systems

It will be a plus if you:

Have exposure to online payments/banking
Have previous experience working for an international/offshore organisation

If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:

Monthly salary of R6,500
Medical aid for main member
Group life cover
Fantastic Employee Assistance Programme (EAP)
Team building and upskill training opportunities
Interactive and inclusive company culture

Concentrix is an equal opportunity employer

Eligibility to work

In accordance with the South Africa's law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.