Nithesh Rampursad

Been actively involved in the telecommunications sales and marketing industry for 20 years. Currently employed at MTN South Africa. 

·        Account Management

·        Adherence of compliance and merchandising standards of MTN franchise stores

·        Driving MTN sales with National Chains

·        Marketing/campaigns                                                               

·        Stock control of retail outlets.                               

·        Training of staff.                                               

·        Resolving of MTN issues.                               

·        Stock rotation.                                               

·        Distinguishing between saleable and non-saleable stock.

·        Maintaining MTN brand dominance.               

·        P.O.S/Collateral management, distribution of contingency, ensuring current POS elements utilized in region

·        Notification of new products and services from MTN

·        Assisting and advising with OBF, repairs and returns.

·        Identifying of competitor activity from other networks.

·        Negotiating of extra branding in stores.   

·        Obtaining feedback from stores regarding coverage or signal related problems from their customers.

·        Driving outlets forward to achieve maximum MTN sales.

·        Analysis and solutions to poor performance stores.   

·        Query resolution and feedback.                               

·        Territory management

·        Identification of new outlets in KZN within National Chains.

·        Troubleshooting of poor performing outlets, deriving maximum capitalizing opportunities.

·        Maximizing sales and marketing opportunities.               

·        Maintaining an appropriate level of professionalism within the industry.

·        Correct advertising material within outlets. 

·        Building and maintaining relationships

·        Maximizing Branding opportunities

·        Maximizing sales opportunities.

·        The implementation and execution of innovative solutions and service excellence to ensure effective sales and promotions of product in store

·        To execute innovative merchandising plans in store, including roll out of plans and promotions into the stores

·        Ensure that all promotions and plans are correctly implemented

·        To train, assist, communicate the plans and products, product promotions, systems, services, customer experience, promotions in store, and assist where necessary to ensure they are correctly and effectively implemented as well as anything required by MTN to be taught at a store level

·        Monitor alignment to current promotions and incentives

• To understand, anticipate and capitalise on changes in consumer behaviour
• Drive relationships with stores in order to execute merchandising and ensure optimum visibility of product
• To achieve measurable results in Sales via the execution of solutions and service excellence Plan, manage and execute call cycle to ensure visitation of all stores within portfolio via standardised processes, policies and procedures for stores to provide seamless customer service and experiences.
• Consider local conditions, as well as competitor activity to create competitive advantage
• Ensure consistent merchandising and store layout collaborating with Key Accounts for look and feel and with Sales Operations Supervisor for design elements
• Ensure that all merchandising complies with MTN standards and ensure adherence and consistency of application to PPPs
• Deal with escalated queries from stores and ensure resolution.
• Drive best practice, continuous improvement and innovation at process and procedure level and ensure innovation to improve best practice
• Identify and recommend innovative ways to enhance the consumer channel performance and marketing mix
• Understand, and implement innovate ways, and local requirements and action plans for the different regions in relation to the execution and implementation of the strategy and also liaise with the approved stake holders.
• Ensure compliance of strategy to the Retail Channel and implement remedial action for non-compliance
• Ensure regular feedback to management on all stores sales and merchandising activities
• Risk and compliance
• Conduct MTN training to National Chains and MTN Outlets

·        Align service delivery to changing market conditions and channel requirements

·        Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures

·        Ensure contingency plans are in place to prevent delays and enhance the customer experience and communicate effectively to manage expectations

Diploma in Business Administration