Jobs
>
Cape Town

    Travel Call Centre Agent - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    3 days ago

    WNS Global Services background
    Description
    Job Description

    Role Purpose

    To identify and understand customer needs, delivering a first class customer service to increase the profitability of the business, remaining committed to treating customers fairly and with integrity

    Experience Required

    Essential:

    · 2+ years experience in the travel, tourism or customer service industry

    · GDS training system – Native Sabre

    Preferred:

    · 12 – 24 months relevant working experience in a similar role, within a multi-channel (Voice, Correspondence and Email) customer service /contact centre environment

    · Prior customer service and/or sales experience

    Qualifications

    Job-Related Knowledge, Competencies & Skills Required

    Essential:

    · GDS training system – Native Sabre

    · Credit / Criminal Clear

    · High proficiency in verbal & written English and/or another South African Language

    · Sound interpersonal skills

    · Email etiquette

    · Proficiency in the following Microsoft packages (Word, Excel & Outlook)

    · Knowledge of airline industry with basic knowledge of fares and ticketing and intermediate knowledge of a GDS

    · Exceptional administrative skills with sound planning, organizing and time management skills, with sound follow-through after contact with customers

    · High attention to detail and accuracy

    · Target driven

    · The ability to:

    o Prioritise and manage work flow

    o Analyse, validate and interpret information

    o Resolve conflict situations amicably

    o Find effective solutions for customers (i.e. businesses)

    o Effective problem solving and decision-making skills

    o Multi-task and cope with high work volumes

    o Team player and be able to work in an open-plan environment

    o Work under pressure to meet performance KPIs and client service level agreements

    o Effective negotiation and persuasion skills

    o Effectively share knowledge and expertise with customers and staff

    o Be agile and able to adapt to change in a fast-paced environment

    Additional Information

    Preferred: South African Citizen

  • Merchants SA

    Call Centre Agent

    1 day ago

    Merchants SA Cape Town, South Africa

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. · - Matric or equivalent · - Excellent customer servi ...

  • Status Staffing

    Call Centre Agent

    1 day ago

    Status Staffing Cape Town, South Africa

    **Western Cape**, Cape Town** · **R3,500** · **Our client based in CBD, Cape Town has an exciting opportunity for a **Call Centre Agent. **They are looking for a hardworking, goal driven, energetic, positive individual who wants to uplift their career.** · **EMPLOYMENT TYPE : Per ...

  • MMWentzel

    Call Centre Agent

    1 week ago

    MMWentzel Cape Town, South Africa

    **JOIN OUR TEAM OF CALL CENTRE AGENTS TODAY** · **WHAT IS OUR COMPANY ALL ABOUT** · We as a credit repair company will "fix your credit" by **removing negative items from your credit report**. We offer to file disputes on negative items on your behalf with the credit bureaus and ...

  • Full House Retail (Pty) Ltd

    Call Centre Agent

    3 days ago

    Full House Retail (Pty) Ltd Cape Town, South Africa

    **CALL CENTRE AGENT - DEBT COLLECTION** · **DESCRIPTION**: · Meet and exceed daily, weekly and monthly debt collection targets. · Receive calls from and make calls to debtors to make payment arrangements regarding outstanding debt. · Act within the parameters of the National Cred ...

  • Full House Retail (Pty) Ltd

    Call Centre Agent

    1 day ago

    Full House Retail (Pty) Ltd Cape Town, South Africa

    **CALL CENTRE AGENT - DEBT COLLECTION** · **DESCRIPTION**: · Meet and exceed daily, weekly and monthly debt collection targets. · Receive calls from and make calls to debtors to make payment arrangements regarding outstanding debt. · Act within the parameters of the National Cred ...

  • Careforce Recruitment

    Call Centre Agent

    1 day ago

    Careforce Recruitment Cape Town, South Africa

    Our client, a managed care organisation is looking for a Call Centre Agent to be based in their Cape Town office. This is an equal opportunity oganisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. · **Job Tit ...

  • US Capital

    Call Centre Agent

    1 day ago

    US Capital Northern Suburbs, South Africa

    **Afspraak Agente /Booking Agents (Call Centre)** · Is jy n energieke persoon met baie goeie telefoniese etiket, kom sluit dan aan by ons span. · Vereistes: · - Telesales en verkope ondervinding · - Vlot in Afrikaans en Engels · - Goeie telefoniese etiket · - Werks ure: 8 - 5 Maa ...

  • MMWentzel

    Call Centre Agent

    1 day ago

    MMWentzel Cape Town, South Africa

    We are looking for individuals with (outbound) Call Center Sales Experience. If you worked with NPO's before you will have an advantage. Must be hard working, goal driven, energetic, positive good communication skills, can adapt fast, a quick thinker (able to think out of the box ...

  • Rankcom

    Call Centre Agent

    6 days ago

    Rankcom Cape Town, South Africa

    We are hiring Lead Generators to join the fastest growing technology demand generation agency · The Lead Generator's sole responsibility is developing, executing and measuring all lead generation prospects to drive qualified leads into the pipeline. · **Requirements**: · - Must b ...

  • Merchants SA

    Call Centre Agent

    1 day ago

    Merchants SA Cape Town, South Africa

    We have an exciting opportunity available. · We are seeking deadline driven, goal orientated and motivated individuals to join our growing team. Your duties will include identifying and understanding customer needs and providing an excellent customer experience. · **Requirements* ...

  • Renting 2 Buy

    Call Centre Agent

    1 day ago

    Renting 2 Buy Cape Town, South Africa

    R2B group were founded by a team of financial advisors who, after many years of reviewing our clients' income and budgets to facilitate their goal of home ownership, picked up on the same central issue: They could afford the mortgage repayments but did not have the deposit. · R2B ...

  • Rankcom

    Call Centre Agent

    3 days ago

    Rankcom Cape Town, South Africa

    We are hiring Lead Generators to join the fastest growing technology demand generation agency · The Lead Generator's sole responsibility is developing, executing and measuring all lead generation prospects to drive qualified leads into the pipeline. · **Requirements**: · - Must b ...

  • Business Capital Group

    Call Centre Agent

    6 days ago

    Business Capital Group Cape Town, South Africa

    **Purpose of Role** · Assisting customers with points enquiries and the Loyalty program as a whole. · **Job Types**: Full-time, Permanent · Ability to commute/relocate: · - Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required) · **Exper ...

  • Marie Stopes SA

    Contact Centre Agent

    6 days ago

    Marie Stopes SA Cape Town, South Africa

    The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for serv ...

  • A de Vos & Company Inc

    Call Centre Agent

    6 days ago

    A de Vos & Company Inc Cape Town, South Africa

    **KEY PERFORMANCE AREAS**: · - Achieving individual collections and productivity targets; · - Communicate effectively to negotiate successful promises to pay (PTPs). · - Ensure full understanding of client's product/s. · - Adherence to prescribed call scripts; · - Updating debtor ...

  • Isonxperiences

    Contact Centre Agent

    1 week ago

    Isonxperiences Cape Town, South Africa

    **Fluent in English**: · - **Matric (Grade 12) NSC**: · - **Clear criminal and credit records**: · - **Preferably months Contact Centre Experience**: · - **Willing to work in a shifted environment**: · - **Computer literate( MS word and Excel)**: · - **Provide product/serivce inf ...

  • FreeMee Debt Counsellors

    Call Centre Agent

    1 week ago

    FreeMee Debt Counsellors Cape Town, South Africa

    Positions available for Agents (Closers and Leadgens). We offer the most competitive salary and incentive structure in Cape Town. Centrally located in the Cape Town CBD. · **Salary**: R4 000,00 - R25 000,00 per month · **Experience**: · - Cold calling: 1 year (preferred) ...

  • Rankcom

    Call Centre Agent

    1 day ago

    Rankcom Cape Town, South Africa

    We are hiring Lead Generators to join the fastest growing technology demand generation agency · The Lead Generator's sole responsibility is developing, executing and measuring all lead generation prospects to drive qualified leads into the pipeline. · **Requirements**: · - Must b ...

  • MMWentzel

    Call Centre Agent

    1 week ago

    MMWentzel Cape Town, South Africa

    We are looking for individuals with (Outbound) Call Center Sales Experience. Must be Hard Working, Goal Driven, Energetic, Positive, Good Communication Skills, Can Adapt Fast A Quick Thinker (able to think out of the box) A Team Player Should be able to work well under pressure a ...

  • Femminit Recruitment

    Call Centre Agent

    1 week ago

    Femminit Recruitment Cape Town, South Africa

    **Minimum Requirements** · - Grade 12 · - Min 2 year relevant working experience in **Facilities Management**: · - Computer literate (MS Office) · - A minimum of 2 years on CAFMS - Computer Aided Facilities Management System · **Position Summary** · - Issue of the utilization of ...